Site Supervisor, Permanent Supportive Housing

Bay Area Community Services (BACS); Hayward (CA); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Full health coverage

Vision reimbursement

Children’s healthcare option

PTO/Holidays 31 days

403b retirement plan

Phone + laptop for mobility

Growth opportunities

Job summary

Bay Area Community Services (BACS) seeks a Regis Village PSH Supervisor to lead supportive services operations and property management at Regis Village 70-unit building. The role oversees housing program activities and resident services, ensuring harm-reduction, person-centered care, and regulatory compliance.

The position requires supervising 24/7 shifts, managing rent collections, and coordinating with the supportive services team, with on-call duties and travel across BACS sites as needed.

Qualifications

• 2-3 years of property management of one or more properties or real estate development required.
• 1 year of experience managing staff in a direct service, supportive housing environment
• Valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.
• Bay Area Travel required

Responsibilities

• Supervise residential coordinators on 24/7 shifts who are responsible for providing therapeutic supportive services in a deeply affordable housing environment.
• Ensure revenue generation, housing eligibility of all residents, monitoring of authorizations, supportive services case management notes.
• Full suite site management of BACS Program, Administrative, and Residential/housing sites to include: Rent collection at minimum of 95%, intakes, discharges in collaboration with supportive services coordinator and Landlord/tenant law and regulation enactment and must have knowledge of landlord/tenant law.
• Conducts site inspections regularly and to the Director's schedule to ensure all facilities are well kept, welcoming, safe, and healthy and meet the BACS' standard of welcoming and beautification.
• Facilities and fleet management: handles maintenance tickets/coordination, supervise maintenance staff, vendors for facilities management and tracks and recommends invoice approval after checking the work is competent and completed.
• Acts as welcoming and design specialist to ensure culturally responsive, warm, welcoming, and standardized spaces.
• Quality Assurance: implements a quality assurance program that oversees regulations, laws, and other external requirements to assure that all services operate within and exceed standards for all property management files. Maintain and have computer sophistication to work with property management software program for a completely electronic system.
• Lease up new sites and lease units that become vacant within 72 hours of vacancy.
• Special projects as assigned.
• Performs data analysis and management reporting.
• Other duties as assigned.

Skills

Influencing

Communication

Political Savvy

Partnership

Customer Service

Problem Solving

Resilience

Strategic Thinking

Professionalism

Education

AA/BA in Real Estate Management or related field

Tools

HMIS

Coordinated Entry (CE)

Job description

The Regis Village Permanent Supportive Housing (PSH) Supervisor is responsible to create, implement, oversee supportive services operation, property management, compliance and service delivery system, so that all operations meet the necessary requirements based on regulation, accreditation, law, public policy, and strategic direction.

This position is based at our Regis Village 70 unit building, with 40 units currently occupied, 45 units are designated for the medically frail and the other 25 are designated for coordinated entry (CE). The Site Supervisor oversees the property management side of the building along with managing the programmatic aspect of the building.

• Position will be Tues-Sat - exempt but hours generally 8-4:30pm
• Must share an on call phone with other managers in the region to be on call 24/7 based on agreed frequency which may include travel to all BACS sites as needed

DUTIES AND RESPONSIBILITIES: (Essential Functions)

Supportive services are the hallmark of this position and require a deep understanding of, and commitment to, evidence-based practices. Staff are expected to build strong therapeutic relationships through consistent engagement and the development of a therapeutic alliance with residents. Core responsibilities include care coordination; developing individualized, wraparound housing and service plans based on each resident's strengths and needs; crisis de-escalation; conflict resolution; facilitating community meetings; creating therapeutic group programming and community activity calendars; fostering meaningful resident engagement; and upholding the organization's philosophy of harm reduction, relentless engagement, and person-centered care. The role also includes supporting the health and safety of residents, providing referrals and linkages to appropriate services, and delivering comprehensive support to individuals with complex behavioral health, housing, and social service needs.

• Supervise residential coordinators on 24/7 shifts who are responsible for providing therapeutic supportive services in a deeply affordable housing environment.
• Ensure revenue generation, housing eligibility of all residents, monitoring of authorizations, supportive services case management notes.
• Full suite site management of BACS Program, Administrative, and Residential/housing sites to include: Rent collection at minimum of 95%, intakes, discharges in collaboration with supportive services coordinator and Landlord/tenant law and regulation enactment and must have knowledge of landlord/tenant law.
• Conducts site inspections regularly and to the Director's schedule to ensure all facilities are well kept, welcoming, safe, and healthy and meet the BACS' standard of welcoming and beautification.
• Facilities and fleet management: handles maintenance tickets/coordination, supervise maintenance staff, vendors for facilities management and tracks and recommends invoice approval after checking the work is competent and completed.
• Acts as welcoming and design specialist to ensure culturally responsive, warm, welcoming, and standardized spaces.
• Quality Assurance: implements a quality assurance program that oversees regulations, laws, and other external requirements to assure that all services operate within and exceed standards for all property management files. Maintain and have computer sophistication to work with property management software program for a completely electronic system.
• Lease up new sites and lease units that become vacant within 72 hours of vacancy.
• Special projects as assigned.
• Performs data analysis and management reporting.
• Other duties as assigned.

COMPETENCIES

• Influencing/Negotiating skills and excellent oral and written communication. Political savvy.
• Partnering attitude; high integrity/honesty. Promotes accountability for self and others.
• Customer Service and strength-based orientation. Embraces diversity in all aspects.
• Problem Solving skills and conflict resolution skills.
• Resilience and demonstrated ability to embrace adversity. Ability and eagerness to promote continual learning.
• Strategic Thinking and visionary. Possesses external awareness. Motivation towards mission and services of agency.
• Professionalism and Boundaries. Conducts all business professionally and represents the agency in the best light.

QUALIFICATIONS and REQUIREMENTS:

• 2-3 years of property management of one or more properties or real estate development required.
• 1 year of experience managing staff in a direct service, supportive housing environment
• AA/Bachelor Degree in Real Estate Management, Law, Social Science or Business Administration preferred.
• Knowledge of coordinated entry (CE) and HMIS
• Position requires a valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.
• Bay Area Travel required

COMPENSATION & BENEFITS:

• Highly competitive compensation, salary $85,000 per year, exempt.
• 100% employer-paid medical, dental, and life insurance coverage options for employees, plus a vision reimbursement program. Children's healthcare coverage is available for as little as $25/month. Average employer-paid benefit value: approximately $913/month per enrolled individual. BACS contributions apply to company-sponsored plans only.
• 31 days off (PTO/Holiday), increasing with tenure.
• 403b retirement plan
• Free iPhone with unlimited data for personal/professional use + laptop for easy mobility*.
• Significant internal growth opportunities.

About Bacs

Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating more than 70 years of serving Alameda, Sacramento and Solano Counties by providing mental health and social services. BACS' mission is to uplift under-served individuals and their families by doing whatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. www.bayareacs.org

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER