Site Solutions Director – Clinical Trials Career Growth

Flourish Research; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition reimbursement

Parental leave

Employee referral program

Employee assistance program

Life insurance

Disability insurance

Generous PTO

Job summary

Flourish Research is seeking a Site Solutions Director to serve as the single, network-level relationship point for sponsor/CRO programs, driving site network efficiencies and strategic growth across multiple sites while partnering with Business Development and Operations.

The role is an individual contributor with a client-relationship and commercial strategy focus, requiring 5+ years in clinical research operations or related fields. Remote, with up to 50% travel to sites and sponsor meetings.

Qualifications

• Bachelor’s degree required in Life Sciences, Business, or related field.
• Minimum of 5+ years in clinical research operations, business development, or sponsor/CRO relationship management.
• Strong client relationship and account management skills.
• Ability to think strategically and influence without direct authority.
• Excellent written and verbal communication and presentation skills.

Responsibilities

• Serve as the single, network-level point of contact for an assigned opportunity or sponsor/CRO study program.
• Dedicated commercial liaison for assigned region(s), aligning clinical operations with business development.
• Advise RDOs and site teams on management and enhancement of site information and capabilities.
• Partner with Business Development and Operations to support network growth and multi-site program opportunities.
• Own sponsor/CRO relationships across the full study program from opportunity to study completion.

Skills

Client relationship management

Commercial strategy

Cross-functional collaboration

CRM/Salesforce

Therapeutic area knowledge

Education

Bachelor's degree in Life Sciences, Business, or related field

Job description

Site Solutions Director – Clinical Trials Career Growth — Remote

The Site Solutions Director role at Flourish Research sits at a compelling intersection of clinical operations knowledge and commercial/client strategy — a relatively rare and high-value hybrid in the clinical trial industry. Here’s what career-minded professionals should know:

Compensation: No salary is disclosed, but director-level account management roles in clinical research organizations typically range from $120,000–$160,000 annually in the US, with some larger CROs offering higher. The 401(k) match and benefits package are solid, though the lack of equity or performance bonus language is notable for a commercial-facing director role.

• Sponsor/CRO relationship lifecycle management — a highly transferable skill across pharma, biotech, and CRO sectors
• Cross-functional influence without authority — critical for senior leadership advancement
• Salesforce/CRM discipline and commercial pipeline strategy
• Therapeutic area exposure across oncology and general medicine

Green flags: Individual contributor role with director-level title means less management overhead and more strategic focus. Reporting to VP-level leadership signals visibility. The role’s breadth — from business development through study completion — accelerates career development quickly.

Potential red flags: Up to 50% travel is demanding and may affect work-life balance. "Occasional evening and weekend work" suggests the schedule is not strictly 9‑to‑5. The role boundary (not a PM role) is emphasized repeatedly, which may signal past internal friction worth asking about in interviews. No mention of variable compensation or bonus structure for a commercial-facing role is worth clarifying.

Flourish Research is where clinical trials thrive. We are one of the industry's most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research.

At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included and treated with dignity and respect. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!

We are looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

Position: Site Solutions Director
Shift: Monday–Friday, day shift (40 hours per week)
Location: Remote
FLSA Classification: Exempt

Purpose

The Site Solutions Director is aligned by opportunity/sponsor/CRO/program based on business needs and serves as Flourish Research’s single, network-level relationship point of contact across a program’s entire proposed and awarded site network. This is a network solution role — not a regional or single-site assignment. The Site Solutions Director owns the sponsor/CRO relationship for the life of the program, maintaining a regular cadence of communication to drive site network efficiencies, addressing program growth opportunities, and helping resolve bottlenecks from the opportunity stage through study completion. This is a client relationship and commercial strategy role, not an operational project management role — site-level operations remain the responsibility of Operations, Site Directors, and operational Project Managers.

Reporting Structure

• Reports to: Executive Director/VP, Business Development – Oncology (Valkyrie Clinical Trials programs), or Executive Director/VP, Commercial Strategy (Flourish General Medicine programs), depending on program assignment.
• Departments Supervised: None (individual contributor role)

Essential Job Functions

• Serve as the single, network-level point of contact for an assigned opportunity or sponsor/CRO study program, representing Flourish’s entire proposed and awarded site network.
• Serve as the dedicated commercial liaison for assigned region(s), fostering alignment and facilitating communication between clinical operations and business development stakeholders.
• Participate in operations meetings for assigned region(s) to advise RDOs and site teams on ongoing management and enhancement of site information, capabilities, and differentiators to strengthen study placement opportunities.
• Partner with commercial leadership and business development to support strategic network growth through a thorough understanding of evolving investigator relationships, therapeutic specialties, and site capabilities.
• Own and manage the sponsor/CRO relationship across the full study program from the opportunity stage through study completion, in partnership with Business Development and Operations.
• Establish and maintain a regular cadence of communication with the sponsor/CRO focused on site network efficiencies and program growth opportunities (e.g., adding patients or sites).
• Proactively identify and help resolve bottlenecks across the program, partnering with Operations and site teams rather than managing operational execution directly.
• Partner with Business Development, Feasibility, and Proposal teams from point of program assignment through award, supporting the win strategy, then sustain and deepen the relationship throughout the program.
• Represent Flourish’s site network strategy to the sponsor/CRO across all proposed, awarded, and additional sites as the program evolves.
• Serve as the client-facing conduit in both directions: representing Flourish’s internal team and strategy to the sponsor/CRO, and representing the sponsor/CRO and its asset to Flourish’s internal team.
• Collaborate with Business Development and Proposal teams on account pipeline-building and cross-sell opportunities within existing study programs.
• Partner with Operations, Site Directors, and operational Project Managers on program delivery — escalating issues and proactively sharing client intelligence.
• Bring any new opportunity identified within an assigned program forward to the team, including additional sites, additional patients, and new studies.
• Respond promptly to sponsor/CRO questions, feedback, feasibility & PSV requests, and study escalations, consistent with Flourish’s general policy of no more than 48 hours.
• Maintain working knowledge of the program’s proposed and awarded site network — capabilities, staff, and performance history.
• Support Business Development, Proposal, and Feasibility teams during the proposal and site selection phases.
• Track program and relationship status; provide regular updates to Business Development and Commercial leadership; maintain full compliance with Flourish’s CRM/Salesforce administration policy.
• Represent Flourish Research in a professional and courteous manner in all interactions with staff, clients, and vendors.
• Additional duties as assigned by management.

Physical Requirements and Environmental Factors

• Work is performed in a remote office setting.
• Travel may be required up to 50%, including travel across the assigned program’s site network and to sponsor/CRO meetings.
• Daily computer use.
• Ability to properly lift thirty-five pounds and occasionally more.
• Ability to drive; daily availability of an automobile required.

Education: Bachelor’s degree required, preferably in Life Sciences, Business, Marketing, or a related field.

Experience: Minimum of 5+ years of progressive experience in clinical research operations, business development, account management, or sponsor/CRO relationship management. Prior experience within a clinical trial site network and/or serving as a primary point of contact managing a client relationship across a multi‑site program is strongly preferred.

Knowledge and Skills:

• Deep understanding of CRO/site network dynamics and the sponsor/CRO relationship lifecycle, from opportunity through study completion.
• Strong client relationship and account management skills, with the ability to build trust and credibility with sponsor and CRO stakeholders.
• Ability to apply therapeutic expertise and clinical operations knowledge to critically evaluate study opportunities, assess operational feasibility, and proactively identify potential risks.
• Excellent communicator, problem solver, and solution‑minded collaborator.
• Capable of working cross‑functionally with Business Development, Operations, Site Directors, and Project Managers without assuming ownership of their responsibilities.
• Sound judgment to distinguish relationship and program strategy ownership from operational project management.
• Ability to identify and accelerate risks and bottlenecks early, and to bring client intelligence back to internal teams.
• Skilled in identifying account growth and cross‑sell opportunities; comfortable operating in a non‑transactional, relationship‑first role.
• Excellent oral and written communication and presentation skills.
• Proficient with Office 365 and CRM systems (e.g., Salesforce).
• Strong negotiation and conflict management skills.
• Flexible; able to multi‑task and prioritize competing demands across multiple sites within a program.
• Ability to think independently, exercise sound judgment, and influence without direct authority.

Health, dental, and vision insurance plans; 401(k) with a 100% employer match on the first 4% of employee contributions; tuition reimbursement; parental leave; employee referral program; employee assistance program; life insurance; disability insurance; and a generous PTO plan covering vacation, sick, personal days, and 8 paid holidays.

Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.

Is this role fully remote or does it require on‑site presence? The position is listed as remote with a Monday–Friday day shift. However, travel of up to 50% may be required for site network visits and sponsor/CRO meetings, so candidates must be based in the US with access to a personal vehicle. What experience is required to apply for the Site Solutions Director role? A minimum of 5+ years of progressive experience in clinical research operations, business development, account management, or sponsor/CRO relationship management is required. Prior experience within a clinical trial site network or managing a client relationship across a multi‑site program is strongly preferred. Is this a people management role? No — the Site Solutions Director is an individual contributor role with no departments supervised. The role involves cross‑functional collaboration but does not include direct reports. What benefits does Flourish Research offer for this position? Benefits include health, dental, and vision insurance; a 401(k) with 100% employer match on the first 4% of contributions; tuition reimbursement; parental leave; life and disability insurance; an employee assistance program; and a generous PTO plan including 8 paid holidays. What is the difference between this role and an operational Project Manager at Flourish Research? The Site Solutions Director is a client relationship and commercial strategy role — it owns the sponsor/CRO relationship and program‑level communication, but day‑to‑day operational execution and site‑level issue resolution remain the responsibility of Operations, Site Directors, and operational Project Managers.