Site Services Supervisor

vwr; Hillsboro (OR); On-site; USD 69,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off and holidays

40(k) and tuition assistance; commuter

Stock purchase plan discount & other保

Job summary

Avantor's Hillsboro site is seeking a leader to drive day-to-day operations, workflows, and client-focused services within a regulated setting. You will implement improvements, manage resources, and oversee escalation handling.

You will collaborate with Lab and Production Services to deliver consistent performance, with oversight of continuous improvement initiatives using Lean/Six Sigma methodologies and data-driven decision making.

Qualifications

• High School Diploma or GED required; higher degree preferred in related fields.
• 5+ years in lab services, warehouse, logistics, or inventory management.
• 2+ years of formal supervisory experience with direct reports.
• Documented experience leading operational improvement initiatives.
• Experience in client-embedded services or regulated facilities.
• Proficiency with inventory systems (SAP, Workday, LIMS) with reporting.
• Intermediate Excel with pivot tables and lookups; data analysis Skills.
• Ability to analyze data and communicate findings to non-technical audiences.
• Knowledge of Lean/Six Sigma continuous improvement methods.

Responsibilities

• Own day-to-day operational delivery for the site, including scheduling and prioritization.
• Set and communicate daily, weekly and monthly goals aligned to plans.
• Monitor real-time dashboards; reallocate resources to maintain service levels.
• Lead daily huddles and weekly operations reviews with team and client contacts.
• Serve as escalation point during shift and on-call periods.
• Coordinate cross-functional responses to high-priority requests.
• Identify opportunities to streamline workflows and reduce non-value-added steps.
• Design and pilot workflow changes; document and institutionalize improvements.
• Lead site-level continuous improvement projects with data-backed business cases.
• Track and report improvement outcomes on productivity, quality, and client satisfaction.
• Conduct performance reviews and develop talent; maintain advancement pipeline.

Skills

Excel (Pivot tables / lookup)

Data analysis

Lean/Six Sigma knowledge

Communication to non-technical

Operational improvement

Education

High School Diploma or GED

Degree in supply chain, business, or life sciences preferred

Tools

SAP

Workday

LIMS

Kronos/UKG

Job description

The Opportunity:

In this role, you will report to the site services manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours

Location: Hillsboro, OR

Salary Range: 69,000 - 73,000 + 5% ICP Bonus

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we're looking for

• Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred
• Experience : 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
• Collaboration Tool: Microsoft Teams experience
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
• Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules
• Intermediate Excel skills including pivot tables, lookup functions and basic data analysis
• Ability to analyze operational data and communicate findings to non-technical audiences
• Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

Preferred

• Advanced Excel, Power BI or Tableau experience
• Formal Lean or Six Sigma Green Belt training
• Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems
• Lean Six Sigma Green Belt
• Experience in pharmaceutical, biotech, or regulated manufacturing client environments
• Managing vendor relationships and coordinating third-party logistics

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

Site Operations Leadership

• Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management
• Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans
• Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels
• Lead daily huddles and weekly operations reviews with the team and client contacts
• Serve as the escalation point of contact for operational issues during assigned shift and on-call periods
• Coordinate cross-functional responses to high-priority or high-impact customer requests

Workflow Design & Continuous Improvement

• Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality
• Design and pilot workflow changes within authority; document and institutionalize successful improvements
• Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case
• Lead or participate in site-level continuous improvement projects using structured problem-solving methods
• Partner with peer supervisors across the account to standardize effective practices
• Track and report improvement outcomes on productivity, quality, and client satisfaction metrics

Operational Problem Solving & Analysis

• Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes
• Develop and implement practical solutions for operational issues within scope of authority
• Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions
• Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities
• Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)

Performance Management & Talent Development

• Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle
• Identify and develop high-potential associates; maintain an active advancement pipeline for peer