Site Security & Operations Coordinator

Adams Clinical; Boston (MA); On-site; USD 33,062 - 44,083; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision insurance

Employee assistance program

Flexible spending account

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Job summary

A clinical trial site network in Boston is seeking a Site Security & Operations Coordinator. This role involves managing daily site operations, ensuring safety compliance, and providing administrative support. Candidates should have strong organizational skills, excellent communication abilities, and be proficient in Microsoft Office. The position offers a pay range of $24.00 - $32.00 per hour and includes benefits such as 401(k) matching and various insurance plans.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities effectively.
• Excellent communication, professional phone and email etiquette.

Responsibilities

• Welcome and check in participants and visitors on main floor.
• Foster collaboration with security personnel.
• Manage visitor registration and update daily visitor log.
• Support participant engagement through appointment reminders.
• Provide administrative support with study data metrics.

Skills

Organizational skills

Excellent written and verbal communication

Customer service

Proficiency in Microsoft Office Suite

Cultural competency

Job description

Join Us in Shaping the Future of Clinical Research

Adams Clinical is a leading clinical trial site network committed to accelerating the development of life‑changing medicines. Our mission is simple: deliver uncompromising data quality, safety, and diverse enrollment to advance healthcare. Our vision is to set the gold standard for clinical trial excellence. We believe our people make the difference. Guided by our core values—Scientific Rigor, Operational Excellence, Commitment to Sponsors and Participants, and Authentic Collaboration—we create an environment where meaningful work drives meaningful change.

At Adams Clinical, you’ll find:

• A culture of respect, transparency, and continuous improvement
• Opportunities for professional growth and learning
• A team dedicated to improving lives through innovation and integrity

If you’re passionate about making an impact in clinical research and want to be part of a collaborative, mission‑driven organization, we’d love to have you on our team.

Job Role

We are seeking a Site Security & Operations Coordinator to support daily site operations, including scheduling and appointment flow, office and safety management, and overall site organization. This role acts as a central point of contact for site leadership, clinicians, research staff, participants, and visitors. Core functions include managing security protocols, controlling facility access, monitoring visitor entry, and ensuring compliance with safety procedures in accordance with organizational policies. The coordinator helps maintain a safe, organized, and welcoming environment for both participants and staff.

Key Responsibilities

• Welcome and check in participants and visitors on main floor, escorting participants when appropriate, ensuring a positive experience and supporting smooth visit flow with timely communication to research staff.
• Foster a collaborative and professional working relationship with building security personnel to support a safe, secure, and efficient environment for staff, participants, and visitors.
• Collaborate with building operations team and serve as point of contact for safety and operational incidents.
• Manage visitor registration and update daily visitor log in conjunction with site staff.
• Maintain a safe, secure, and professional environment by monitoring behavior, managing access, and responding to safety incidents in coordination with site leadership and clinical staff.
• Support participant engagement through appointment reminders, scheduling and rescheduling, and transportation coordination.
• Manage site communications, including the main phone line, voicemail routing, and operational updates to administrative and research teams.
• Provide administrative support with study data metrics, regulatory and start‑up activities, budget and contracts invoicing, and training tracking and reporting.
• Other duties as assigned.

What Success Looks Like

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.
• Excellent written and verbal communication, including professional phone and email etiquette.
• Strong customer service and interpersonal skills, with cultural competency and the ability to maintain a welcoming, professional environment.
• Proficiency with Microsoft Office Suite and comfort working in a regulated clinical setting with sensitive data.
• Sound judgment and the physical ability to support site operations, including standing, walking, and occasionally lifting or moving supplies.

Pay

$24.00 - $32.00 per hour

Benefits

• 401(k) matching
• Medical, Dental & Vision insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance

Adams Clinical is committed to being an equal opportunity and affirmative action employer. We focus on hiring and nurturing top talent. All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are made based on the candidate’s or employee’s qualifications relevant to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic information, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status.

In compliance with federal law, all individuals hired must, as a condition of employment, provide documentation verifying their identity and authorization to work in the United States and complete Form I-9 within the required timeframe. Adams Clinical participates in E‑Verify to confirm employment eligibility.