Site Security Manager/CAC Operator

ZipRecruiter; Huntsville (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Site Security Manager/CAC Operator to provide exceptional customer service to military personnel and manage ID card issuance. The ideal candidate will have experience in customer service, a military background, and strong attention to detail. Responsibilities include scheduling appointments and ensuring accurate data handling for military IDs.

Qualifications

• Experience in customer service/support roles.
• Military background or familiarity required.

Responsibilities

• Provide exceptional customer service to members of the Armed Forces.
• Perform functions required to issue ID cards, including verification of eligibility.
• Manage appointment scheduling and ensure 100% accuracy in ID issuance.

Skills

Customer service

Military familiarity

Job description

Site Security Manager/CAC Operator

Duties and Responsibilities:

1. Provide exceptional customer service to members of the Armed Forces, their families, civilians, and contractors. Assist customers, advise on eligibility requirements, and process applications to determine eligibility.
2. Perform functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CACs, including review, research, verification of source documents, eligibility, and discussing entitlements.
3. Ensure 100% accuracy in ID issuance by verifying the recipient's eligibility.
4. Manage appointment scheduling via telephone, email, or the DMDC centralized ID card appointment scheduler. Update the online calendar daily and respond promptly to requests.
5. Control the issuance of military ID cards and CACs for Active, Guard, Reserve members, retirees, family members/dependents, and other eligible recipients.
6. Reconcile DEERS information, update DEERS/RAPIDS within one hour of approval, and respond to inquiries within one business day. Follow up and resolve discrepancies within two business days, adhering to DoDI 1000-13 and related volumes.
7. Perform as an alternate Military Personnel Specialist, handling personnel accounting, IPPS-A, personnel files, soldier readiness, reassignments, in/out processing, promotions, personnel actions, transitions, and customer service to Casualty Assistance.

Qualifications / Education / Skills:

• Experience in customer service/support roles
• Military background or familiarity

Miscellaneous:

U.S. citizenship required. Must pass pre-employment criminal background and fingerprint checks. Certification as a Verifying Official is required.

Equal Employment Opportunity Policy:

Patriot Enterprises is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to creed, race, color, religion, sex, marital status, veteran status, or any other protected class under law.