Site Reliability Engineer -- TOMDC5962850

Compunnel Inc.; Louisville (KY); On-site; USD 120,000 - 150,000; Full time

Job summary

Compunnel Inc. is hiring a Senior DevOps/Platform Engineer to own SLOs/SLIs for restaurant tech, build observability infra, and lead post-incident reviews. You will shape scalable AWS-based cloud architectures and manage Kubernetes edge deployments across restaurant locations.

Strong scripting and IaC skills are essential. You will also design serverless solutions, optimize CI/CD pipelines, and collaborate with security teams to ensure secure-by-design practices across cloud and edge

Qualifications

• 6+ years in IT infrastructure with focus on site reliability engineering, cloud architecture, or platform engineering.
• Hands-on experience with AWS services: VPC, EC2, ECS, EKS, Fargate, Lambda, IAM, RDS, S3.
• Experience with Microsoft Azure.
• Strong Kubernetes expertise including edge/distributed deployments.
• Proven ability to build internal tooling and API integrations.
• Experience defining and operating against SLOs, SLIs, and error budgets.

Responsibilities

• Define and own SLOs and SLIs for restaurant technology systems and use error budgets to balance reliability with velocity.
• Build and maintain monitoring, alerting, and observability platforms with meaningful signals.
• Lead blameless post-incident reviews and drive root cause analysis with permanent corrective actions.
• Identify reliability risks across the stack before incidents occur.
• Establish and track reliability metrics and report system health to engineering leadership.
• Design and implement scalable, secure, and highly available cloud architectures on AWS with Azure knowledge.
• Architect and manage containerized workloads using Kubernetes including edge deployments.
• Design and implement serverless and container-based solutions (Fargate, etc.).
• Develop and maintain IaC with Terraform.
• Own architecture across cloud, edge, networking, and device management.
• Build and optimize CI/CD pipelines and internal tooling; automate repetitive work.
• Lead incident response for restaurant tech with on-call coverage.
• Drive MTTR reduction through better tooling and runbooks.

Skills

SRE principles

Kubernetes

Cloud architecture

Terraform

GitLab CI/CD

Python/Bash/Go scripting

Monitoring/Observability

Incident response

SLOs/SLIs and error budgets

Edge deployments

Security best practices

Tools

AWS (EKS, Fargate, Lambda)

Azure

Kubernetes (EKS, AKS)

Terraform

CI/CD tooling (GitLab)

Prometheus/Grafana

CloudWatch

Event-driven/serverless (Fargate)

Job description

• Define and own Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for restaurant technology systems; use error budgets to balance reliability with velocity.
• Build and maintain monitoring, alerting, and observability platforms that provide meaningful signal - not noise.
• Lead blameless post-incident reviews; drive root cause analysis and ensure permanent corrective actions are implemented.
• Proactively identify reliability risks across the stack before they become incidents.
• Establish and track reliability metrics; report on system health to engineering leadership.
• Design and implement scalable, secure, and highly available cloud architectures primarily on AWS, with working knowledge of Azure.
• Architect and manage containerized workloads using Kubernetes (EKS, AKS), including edge Kubernetes deployments in restaurant environments.
• Design and implement serverless and container-based solutions, including AWS Fargate and other managed services.
• Develop and maintain Infrastructure as Code (IaC) using Terraform.
• Own architecture across the full restaurant technology stack - cloud, edge, networking, and device management - not just the cloud layer.

DevOps, Automation & Tooling

• Build and optimize CI/CD pipelines using GitLab CI/CD and modern DevOps practices.
• Build internal tools, automations, and middleware integrations that eliminate repetitive operational work.
• Use AI-assisted development to accelerate scripting, troubleshooting, and documentation.
• Champion a culture of engineering solutions over repeated manual fixes - if something is done twice, it should be automated.
• Design and support Kubernetes-based edge systems deployed in restaurant locations.
• Support mobile application deployments and troubleshoot deployment issues across restaurant endpoints.
• Manage and optimize Mobile Device Management (MDM) platforms covering the restaurant device fleet.
• Configure and troubleshoot enterprise networking - primarily switches and restaurant-facing network infrastructure.
• Lead and participate in incident response for restaurant technology systems, including on-call coverage and post-incident review.
• Reduce mean time to detection (MTTD) and mean time to resolution (MTTR) through better tooling, runbooks, and automation.

Security & Governance

• Establish and enforce cloud governance, security policies, and architectural standards.
• Implement cloud security best practices: IAM strategy, network segmentation, encryption, and secrets management.
• Conduct security architecture reviews; identify vulnerabilities, misconfigurations, and compliance gaps.
• Integrate security into CI/CD pipelines (DevSecOps — Development, Security, and Operations), including automated scanning, policy validation, and vulnerability management.
• Collaborate with engineering, DevOps, and security teams to ensure secure-by-design solutions across cloud and restaurant tech.
• Provide technical leadership and mentorship to engineering teams.
• Create and maintain documentation, runbooks, and architectural decision records.
• Continuously evaluate emerging technologies and recommend improvements.

Required Qualifications

• 6+ years in IT infrastructure, with 3+ years focused on site reliability engineering, cloud architecture, or platform engineering.
• Hands-on experience with AWS (VPC, EC2, ECS, EKS, Fargate, Lambda, IAM, RDS, S3).
• Working experience with Microsoft Azure.
• Strong expertise in Kubernetes and container orchestration, including edge or distributed deployments.
• Experience with GitLab CI/CD and CI/CD pipeline design.
• Solid experience with Terraform for infrastructure provisioning.
• Experience with enterprise networking - switch configuration, VLANs, network troubleshooting.
• Familiarity with Mobile Device Management (MDM) platforms.
• Experience with automation and scripting (Python, Bash, Go, or equivalent).
• Proven ability to build internal tooling and API integrations, not just configure managed services.
• Experience defining and operating against SLOs, SLIs, and error budgets.
• Comfortable working in Linux command-line environments; Windows familiarity a plus where restaurant endpoints require it.

Preferred Qualifications

• Experience designing serverless architectures (AWS Lambda, Fargate, API Gateway, EventBridge).
• Experience with DevSecOps tooling (SAST - Static Application Security Testing, DAST - Dynamic Application Security Testing, container scanning, IaC scanning).
• Familiarity with security frameworks (CIS, NIST, ISO 27001, SOC 2).
• AWS and/or Azure certifications.
• Experience with monitoring and observability tools (CloudWatch, Prometheus, Grafana, or SIEM solutions).
• Background in restaurant, retail, or distributed edge technology environments.
• Experience using AI-assisted development tools for scripting, troubleshooting, and documentation.
• Generalist mindset - comfortable moving between cloud, edge, networking, and device management in the same week.
• Reliability-first thinking - treats toil reduction, error budgets, and post-incident learning as core engineering disciplines, not afterthoughts.
• Bias toward permanent fixes and automation over repeated manual intervention.
• Ability to balance strategic architecture with hands-on execution.
• Strong communication and cross-functional collaboration skills.
• Curious, proactive, and detail-oriented approach to systems design and operations