Site Reliability Engineer (SRE) Intern — AI Infrastructure

Tencent America LLC; Palo Alto (CA); On-site; USD 37,000 - 72,000; Part time

Benefits offered by this job

Paid sick leave

Paid holidays

Company medical plan

Job summary

Tencent America LLC is hiring a Site Reliability Engineer (SRE) Intern to join the AI Compute team in Palo Alto, CA. You will help operate AI infrastructure, collaborating with internal and external partners and gaining hands-on experience in cutting‑edge systems.

You will work on deploying and maintaining high‑performing infrastructure, assist with diagnostics and firmware updates, and document incidents to improve future solutions.

Qualifications

• Pursuing or recently completed a Bachelor's or Master's in computer engineering, computer science, or a related technical field.
• Familiarity with server hardware, Linux environments, and security basics.
• Experience with Bash or Python scripting.
• Interest in CI/CD, configuration management, workload managers, and cluster software (Slurm, Kubernetes).
• Knowledge of observability tools (Prometheus, Grafana, ELK).
• Strong problem‑solving and analytical skills.
• Fluency in English; Mandarin strongly preferred.

Responsibilities

• Support deployment, configuration, and maintenance of high‑performance AI infrastructure servers and storage.
• Assist with hardware diagnostics, firmware updates, and system checks.
• Collaborate with teams to deliver tailored environments (bare‑metal, Kubernetes, Slurm).
• Provide first‑line engineering support for onsite issues (hardware, network, software).
• Document incidents, resolutions, and lessons learned for knowledge sharing.
• Maintain up‑to‑date documentation to support the team.

Skills

Bash

Python

English & Mandarin

Education

Bachelor's or Master's in CS/CE/related

Tools

Slurm

Kubernetes

Prometheus

Grafana

ELK

Job description

About the Hiring Team

What the Role Entails

Role Summary

We are seeking a motivated Site Reliability Engineer (SRE) Intern to join our AI Compute team, supporting the daily operations of AI infrastructure. In this role, you will work closely with internal business teams and external engineering partners to build and operate AI infrastructure. This is a hands‑on opportunity to gain knowledge and experience in cutting‑edge AI infrastructure.

Key Responsibilities

• Support the deployment, configuration, and maintenance of high‑performance AI infrastructure servers, storage servers, networking equipment, and software components in secure environments.
• Assist with hardware diagnostics, system functionality checks, and firmware updates as required.
• Collaborate with engineering teams to help deliver tailored customer environments (e.g., bare‑metal systems, Kubernetes, Slurm, etc.).
• Provide first‑line engineering support for onsite operational issues, including troubleshooting hardware, network, and software problems, and firmware compliance.
• Document incident details, resolutions, and lessons learned to improve future problem‑solving.
• Maintain clear, accurate, and up‑to‑date documentation to support knowledge sharing across the team.
• Participate in team meetings and knowledge‑sharing sessions to foster collaboration and continuous learning.

Who We Look For

Qualifications & Requirements

• Currently pursuing or recently completed a Bachelor's or Master's degree in computer engineering, computer science, or a related technical field.
• Basic understanding of server hardware, firmware lifecycle, and Linux environments, with an awareness of physical and system‑level security standards.
• Exposure to scripting languages such as Bash or Python.
• Familiarity with — or strong interest in — configuration management, CI/CD tools, workload managers, and cluster software (e.g., Slurm, Kubernetes), and observability tools (e.g., Prometheus, Grafana, ELK).
• Strong problem‑solving and analytical skills.
• Ability to work both independently and as part of a team.
• Professional fluency in English and Mandarin is highly preferred

Preferred Qualifications

• Coursework, projects, or hands‑on experience related to AI Infrastructure, distributed systems, or cloud infrastructure.
• Familiarity with networking fundamentals and Linux system administration.
• Genuine interest in AI/ML infrastructure.

Location

State(s) US-California-Palo Alto

Compensation

The expected base pay range for this position in the location(s) listed above is $27.12 to $51.93 per hour. Actual pay may vary depending on job‑related knowledge, skills, and experience. This position will be eligible for 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays throughout the calendar year. Subject to the terms and conditions of the applicable plans then in effect, full‑time interns are also eligible to enroll in the Company-sponsored medical plan.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world‑leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.