Site Reliability Engineer II - Hybrid Cloud & Observability

Restaurant365, LLC.; Texas; Híbrido; USD 98 583 - 138 016; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive medical benefits

401k + matching

Unlimited PTO

Equity Option Grant

Resumo da oferta

Restaurant365, based in the United States, seeks a Site Reliability Engineer II responsible for cloud infrastructure and application maintenance. Candidates will enhance reliability, scalability, and security in a hybrid work environment.

Ideal applicants possess 2–4 years of relevant experience, proficiency in automation tools, and strong skills in incident response and system monitoring.

A competitive salary and comprehensive benefits are offered, including unlimited PTO, medical coverage, and equity options.

Qualificações

• 2–4 years of experience in site reliability engineering, DevOps, or cloud operations.
• Strong Linux engineering skills; working knowledge of Windows administration.
• Experience supporting production environments and participating in on-call rotations.

Responsabilidades

• Respond to production incidents and contribute to post-incident analysis.
• Identify and automate manual processes to improve efficiency.
• Enhance monitoring tools and platforms.

Conhecimentos

Incident response

System monitoring

Automation

Performance troubleshooting

Cloud services (Azure, AWS)

Infrastructure-as-code

Formação académica

BS in Computer Science or related field

Ferramentas

Terraform

Ansible

Python

Bash

Descrição da oferta de emprego

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; or Akron, OH.

TheSite Reliability Engineer IIwillbe responsible forsupporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications. Qualified candidates willdemonstrategrowingexpertisein site reliability practices, with skills in incident response, system monitoring, automation, and performance troubleshooting. You will collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform.

How you'll add value:

• Execution & Collaboration
• Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis.
• Identifyand automate manual processes to improve efficiency and reduce risk.
• Enhance and evolve monitoring tools and platforms to improve observability.
• Promote and apply best practices for reliability, scalability, and performance across engineering.
• Implement and support cloud automation using Terraform, Ansible, or CloudFormation.
• Work within change management protocols to providemaximumuptime for production systems.
• Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis.
• Partner with developers, architects, vendors, and IT teams to ensure reliable system operations.
• Research and remediate vulnerabilities in coordination with security teams.
• Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures.

• Standards & Process
• Apply company policies and procedures when handling operational tasks and incidents.
• Suggest and implement improvements to operational processes and monitoring practices.
• Contribute to technical diagrams, documentation, and runbooks for system reliability.

• Learning & Growth
• Expandexpertisein cloud services (Azure, AWS, or GCP) and container platforms (EKS, ECS, AKS).
• Buildproficiencywith observability and monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios).
• Develop scripting and automation skills using Python, Bash, PowerShell, or similar.
• Participate in planning discussions by contributing technical input on system stability and reliability.

What you'll need to be successful in this role:

• BS in Computer Science, Information Systems, or related field (or equivalent experience).
• 2–4 years of experience in site reliability engineering, DevOps, or cloud operations.
• Experience with cloud platforms (Azure or AWS), including services such as AKS, ECS/EKS, Functions/Lambda, S3, and Blob storage.
• Proficiencywith infrastructure-as-code and automation (Terraform, Ansible, YAML, Python, Bash, PowerShell).
• Strong Linux engineering skills; working knowledge of Windows administration.
• Experience supporting production environments andparticipatingin on-call rotations.
• Familiarity with web servers and middleware (Nginx, Apache Tomcat).
• Experience with CI/CD tools (GitLab, Git, or similar).
• Strong written, oral, and interpersonal communication skills.

Preferred Qualifications

• Experience with monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios).
• Knowledge of performance analysis and system vulnerability remediation.
• Cloud certification (AWS or Azure)preferred.
• Familiarity with restaurant industry SaaS platforms and customer-facing applications.

R365 Team Member Benefits & Compensation

• This position has a salary range of $98,583-$138,016 annually. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

#BI-Remote

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.