Site Reliability Engineer - Identity and Access Management

Coulter Services; Cincinnati (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Coulter Services is seeking an IAM-focused engineer to maintain and upgrade identity and access management for our digital products. The role requires collaborating with product, platform, and software engineering teams to deliver secure access solutions and continuously improve system health.

Responsibilities include incident response, automation, and observability enhancements to boost availability and reliability across production environments.

Qualifications

• Strong knowledge of identity and access management concepts and systems.
• Experience with incident response and troubleshooting in production environments.
• Proficiency in automation and observability practices (monitoring, alerting, diagnostics).
• Ability to work cross-functionally and communicate technical details effectively.
• Solid understanding of infrastructure management and service reliability principles.

Responsibilities

• Respond to incidents and resolve identity/access-related issues.
• Improve availability and reliability using automation and observability.
• Manage supporting infrastructure aligned to service objectives.
• Collaborate with product, platform, and software engineering teams to deliver secure access solutions.
• Continuously maintain system health and performance through ongoing upgrades and support.

Skills

Identity & access management

Incident response

Automation

Observability

Cross-functional collaboration

Infrastructure management

Job description

Role Summary

Maintain, monitor, support, and upgrade identity and access management systems for digital products.

Key Responsibilities

• Respond to incidents and resolve identity/access-related issues.
• Improve availability and reliability using automation and observability.
• Manage supporting infrastructure aligned to service objectives.
• Collaborate with product, platform, and software engineering teams to deliver secure access solutions.
• Continuously maintain system health and performance through ongoing upgrades and support.

Qualifications & Skills

• Strong knowledge of identity and access management concepts and systems.
• Experience with incident response and troubleshooting in production environments.
• Proficiency in automation and observability practices (monitoring, alerting, diagnostics).
• Ability to work cross-functionally and communicate technical details effectively.
• Solid understanding of infrastructure management and service reliability principles.