Site Reliability Engineer I

KFC; Plano (TX); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation and holidays

Volunteer time off

Job summary

KFC is seeking a Site Reliability Engineer I to uphold reliability, availability, and operational health of production systems. You will collaborate with Platform Engineering, Development, and Product teams to monitor, troubleshoot, and improve observability.

Responsibilities include incident response, cloud and containerized infrastructure support, infrastructure as code with Terraform/Ansible, and automation using Python/Go.

Qualifications

• Bachelor’s Degree preferred or equivalent technical experience.
• 1 to 3+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, infrastructure, application support, software engineering, or a related technical role.
• 1+ year’s experience with cloud platforms such as AWS, Azure, or GCP, including compute and networking concepts.
• 1+ year’s experience with monitoring and observability platforms such as Datadog, Elastic, Dynatrace, Prometheus, or Grafana.
• 1+ year’s experience with Incident and Problem Management tools such as ServiceNow, Jira, Confluence, Incident.io.

Responsibilities

• Observability - Monitor production environments with Datadog, create dashboards, alerts, logging, and telemetry.
• Incident Response - Investigate, troubleshoot, restore, and post-incident actions.
• Cloud & Infrastructure - Support cloud-based and containerized infrastructure.
• Infrastructure as Code - Deploy and maintain via Terraform, Ansible, and GitLab.
• Automation - Develop scripts/tools using Python, Go, Bash, REST APIs.
• Reliability Engineering - Improve availability, scalability, resilience, and performance.
• Deployment & Production Support - Assist with deployment readiness and production checks.
• Documentation & Continuous Improvement - Maintain runbooks and RCA actions.
• SRE 24/7 on-call rotation.
• Education/Certifications - Bachelor’s Degree preferred or equivalent.

Skills

Observability monitoring

Troubleshooting

SRE best practices

Communication

Collaboration

SRE tooling

Linux command line

Networking basics

Incident response

Cloud fundamentals

Education

Bachelor’s Degree preferred or equivalent experience

Tools

Datadog

Terraform

Ansible

GitLab

Python

Go

Bash

REST APIs

Kubernetes

EKS

Cloud platforms (AWS/Azure/GCP)

CI/CD tooling

Jira

Confluence

Job description

The Site Reliability Engineer I supports the reliability, availability, and operational health of KFC production systems and applications. This role works with Platform Engineering, Development, and Product teams to monitor and troubleshoot production environments, improve observability, contribute to automation, and support cloud-based infrastructure.

The SRE I is expected to operate within defined systems and services, contribute to reliability improvements, participate in incident response, and build increasing technical ownership over time.

• Observability - Monitor KFC production environments using tools such as Datadog. Create and improve monitors, dashboards, alerts, logging, and other telemetry used to proactively identify reliability and performance issues.
• Incident Response - Participate in the investigation, troubleshooting, and restoration of production systems. Use metrics, logs, traces, and application telemetry to identify issues and support technical resolution and post-incident actions.
• Cloud & Infrastructure - Support and improve cloud-based and containerized infrastructure, including compute, networking, application services, and supporting platform components.
• Infrastructure as Code - Contribute to the deployment and maintenance of infrastructure using technologies such as Terraform, Ansible, and GitLab in partnership with SRE and Platform Engineering teams.
• Automation - Develop basic scripts, tools, and automated workflows using technologies such as Python, Go, Bash, and REST APIs to reduce repetitive operational work and toil.
• Reliability Engineering - Contribute to improvements in system availability, scalability, resilience, and performance by identifying operational gaps and implementing defined reliability improvements.
• Deployment & Production Support - Assist with deployment readiness, production validation, change verification, and monitoring following application or infrastructure releases.
• Documentation & Continuous Improvement - Maintain operational runbooks and contribute to root cause analysis, corrective actions, and improvements identified through incidents and service health reviews.
• Participate in the SRE 24/7 on-call rotation to detect, respond to, and resolve production issues.
• Education/Certifications - Bachelor’s Degree preferred or equivalent technical experience.
• Experience
• 1 to 3+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, infrastructure, application support, software engineering, or a related technical role.
• 1+ year’s experience with cloud platforms such as AWS, Azure, or GCP, including compute and networking concepts.
• 1+ year’s experience with monitoring and observability platforms such as Datadog, Elastic, Dynatrace, Prometheus, or Grafana.
• 1+ year’s experience with Incident and Problem Management tools such as ServiceNow, Jira, Confluence, Incident.io.
• Familiarity with Linux-based systems and command-line utilities.
• Working knowledge of networking fundamentals, including DNS, load balancing, routing, and TLS.
• Experience with containerized environments and orchestration tools such as Kubernetes or EKS.
• Familiarity with scripting or programming languages such as Python, Go, Bash, or REST APIs.
• Familiarity with Infrastructure as Code tools such as Terraform, Ansible, or CloudFormation.
• Familiarity with CI/CD tools and practices, including GitLab.
• Strong troubleshooting, analytical, communication, and collaboration skills.

Salary Range: 95,700 - 120,000

Benefits

Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off, half day Fridays year-round and 2 paid days for volunteer time each calendar year.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

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