Site Reliability Engineer, E-Commerce

TikTok USDS JV; San Jose (CA); On-site; USD 137,000 - 360,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking an SRE to own the service level for a major E-commerce platform and its supporting infrastructure. You will drive observability, automation, and on-call practices in a cloud-native environment, collaborating with product and engineering teams to ensure reliable capacity planning and scalable releases.

The role emphasizes designing and measuring service reliability, latency, and health, while delivering data-driven improvements in a fast-growing tech

Qualifications

• Good understanding of Unix/Linux operating systems internals and networking.
• Experience writing code in Java, Go, Python or a similar language.
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems (Redis, Elasticsearch, Kafka, Druid, Hadoop, Flink or comparable solutions), relational databases, caching solutions and web service frameworks
• Experience with algorithms, data structures, complexity analysis and software design
• Experience developing tools and APIs to reduce manual interaction with systems and applications using a variety of coding and scripting standards
• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive

Responsibilities

• Own the service level of a critical, revenue generating E-commerce platform and related infrastructure.
• Define service level indicators and data-driven objectives to uphold uptime, latency and health.
• Collaborate across engineering and product to ensure capacity planning and launch reviews enable transparent service delivery.
• Automation focused on infrastructure-as-code, scalability and resiliency.
• Implement SRE practices around incident management, post-mortems and on-call rotations.

Skills

Unix/Linux internals

Java

Go

Python

Distributed systems

Algorithms & data structures

Tooling APIs

Problem solving

Tools

Redis

Elasticsearch

Kafka

Druid

Hadoop

Flink

Relational databases

Caching solutions

Job description

Responsibilities

The Global E-commerce SRE team of USDS works with engineering and product teams to build and run large-scale, globally distributed, observable, fault-tolerant systems. As an SRE, you will deliver on production ownership and be responsible for observability and automation across complex, large-scale service mesh architectures.

• Own the service level of a critical, revenue generating E-commerce platform as well as all supporting infrastructure and services. This role will focus on service reliability, highly-scalable design and release management in a cloud-native environment.
• Define service level indicators and data-driven objectives to uphold and improve uptime, latency, and system health of a core TikTok production platform.
• Collaborate cross team with engineering and product to ensure that key requirements (such as capacity planning and launch reviews) are performed to enable transparent service delivery to customers.
• Automation geared towards infrastructure-as-code, scalability and service resiliency.
• Implement SRE practices around incident management, post-mortems while being part of on-call rotations.

Qualifications

Minimum Qualifications:

• Good understanding of Unix/Linux operating systems internals and networking
• Experience writing code in Java, Go, Python or a similar language
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems (Redis, Elasticsearch, Kafka, Druid, Hadoop, Flink or comparable solutions), relational databases, caching solutions and web service frameworks
• Experience with algorithms, data structures, complexity analysis and software design
• Experience developing tools and APIs to reduce manual interaction with systems and applications using a variety of coding and scripting standards
• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive

Preferred Qualifications

• Familiarity with running production grade web services at scale and understanding cloud native technologies and networking
• Knowledge about a variety of strategies for ingesting, modeling, processing, and persisting data, ETL design, dimensional modeling, and cube design

Job Information

The base salary range for this position in the selected city is $136800 - $359720 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA