Site Reliability Engineer, Compute Platform

TikTok; San Jose (CA); On-site; USD 162,000 - 388,000; Full time

Job summary

TikTok is seeking an experienced Compute Platform SRE to join our new team in San Jose. You will ensure reliability and performance for our data warehouse products and query engines, partnering with product and development teams to meet SLAs and drive continuous improvement throughout the software lifecycle.

Responsibilities include incident management, infrastructure automation, capacity planning, and collaboration across cross-functional teams to optimize services and resource usage.

Qualifications

• Bachelor's degree or higher in Computer Science, Engineering, or related field.
• Strong understanding of Linux, networking, and databases.
• Experience with SRE/DevOps tools, monitoring, and Kubernetes.
• Proficient in at least one scripting language (Python, Shell, Java, Go).
• Excellent problem-solving and communication skills.
• Customer-focused mindset and ability to collaborate cross-functionally.

Responsibilities

• Reliability of TikTok's major data warehouse products, services, and query engines.
• Uphold SLAs and respond to outages or issues promptly.
• Analyze performance and optimize reliability; collaborate with development teams.
• Lead incident management, postmortems, and cross-functional coordination.
• Automate infrastructure provisioning, scaling, and management.
• Collaborate with product and development teams on reliability in the software lifecycle.
• Forecast capacity and infrastructure needs based on growth.
• Stay updated with industry trends in site reliability.

Skills

Linux

Networking

Databases

Kubernetes

SRE tools

Python

Shell

Java

Go

Problem solving

Communication

Education

Bachelor's degree in CS/Engineering

Tools

ClickHouse

Hadoop

Doris

Spark

Presto

Kubernetes

Job description

Responsibilities

Team Introduction

Our Compute Platform SRE team supports all Big Data services and products across the company. We are a newly established team and waiting for talents like you to shape the team's future together. We are responsible for the reliability of all the company's major data warehouse products, services, and query engines. We serve business needs across domains within TikTok. We look forward to welcoming you to the team.

Responsibilities:

• Responsible for the reliability of all TikTok's major data warehouse products, services, and query engines, such as ClickHouse, Spark, Presto, Doris, etc.
• Uphold Service Level Agreements (SLAs): Ensure that all service level objectives and agreements from TikTok's Data Platform services are met. Respond promptly to any system outages or issues.
• Continuous Performance Optimization: Analyze service performance and reliability patterns to identify potential performance bottlenecks. Implement proactive measures to prevent service disruptions. Work with development teams to optimize application performance, ensuring that services run efficiently and that resources are utilized effectively.
• Incident Management: Lead efforts to troubleshoot and resolve service incidents and postmortems. Coordinate with cross-functional teams to manage and mitigate service-impacting events.
• Infrastructure Automation: Automate infrastructure provisioning, scaling, and management processes to reduce manual interventions and improve service quality.
• Collaboration: Engage with product and development teams to integrate reliability and performance considerations into the software lifecycle.
• Capacity and Demand Planning: Assess and forecast infrastructure needs based on growth patterns and upcoming initiatives.
• Stay Updated: Keep current with industry trends, best practices, and emerging technologies related to site reliability and infrastructure engineering.

Qualifications

Minimum Qualifications

• Bachelor's Degree or above, in Computer Science, Engineering, or a related field. Passionate about computer science and Internet technology.
• In-depth understanding of Linux, computer networking, and databases. Proficient in common SRE/DevOps open-source toolsets, system monitoring tools, and container orchestration platforms like Kubernetes.
• Experience or familiarity with open-source or commercial technologies such as ClickHouse, Hadoop, Doris, Spark, Presto and Kubernetes.
• Strong coding skills in at least one scripting or programming language, including but not limited to Python, Shell, Java, Go, etc.
• Excellent problem-solving skills and the ability to think critically.
• Strong written and verbal communication skills, with great customer-first mind set. Strong sense of ownership and easy to collaborate with.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $162000 - $387600 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• 3. Exercising sound judgment.