Site Reliability Engineer

Centric Software; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Corporate healthcare insurance plan (P

Remote or Office based

25 days paid leave yearly

Therapy sessions via EAP

Job summary

Centric Software is seeking a Site Reliability Engineer to support its SaaS Shoppingfeed product. You will work closely with software developers, infrastructure engineers, security, and QA teams to ensure reliability, performance, and scale across the hosting stack.

You will own deployment and upgrade processes, participate in on-call rotations, and help drive improvements in both product and infrastructure.

Qualifications

• 2+ years proven experience with Linux CLI.
• 2+ years proven experience with Docker or other container technology.
• Strong hands-on experience with PHP applications and their runtime (php-fpm).
• 5+ years proven experience with Git.
• Knowledge across Linux Kernel, Load Balancing, PHP, AWS S3, containers, MySQL/MariaDB, Elasticsearch.
• Proficient in English (B2).

Responsibilities

• Diagnose and resolve application-level reliability and performance issues across the pull request path (nginx -> php-fpm -> application -> database/cache).
• Tune and scale the web-serving layer under production load and manage php-fpm pools, nginx timeouts, and capacity planning.
• Configure and troubleshoot nginx as a reverse proxy/web server (timeouts, buffering, upstream keepalive, 502/504s).
• Diagnose and resolve performance and scaling problems under load (latency, pool saturation).
• Develop, maintain, and support Docker-based workloads.
• Own the product deployment and upgrade process end to end.
• Support and troubleshoot running customer-facing services.
• Collaborate with product teams 50% of time to define and roll out improvements.
• Improve reliability and infrastructure together with the team.
• Define reliability metrics and ensure ongoing monitoring across systems.
• Participate in on-call and on-duty rotations.

Skills

Linux CLI

Docker

PHP (php-fpm)

Git

AWS S3

Elasticsearch

MySQL/MariaDB

Kubernetes

CI/CD

Datadog

Prometheus/Grafana

Kibana/Elasticsearch

Terraform

RabbitMQ

Tools

Kubernetes

Terraform

RabbitMQ

Datadog

Job description

About Centric Software:

CentricSoftware®is a global leader,providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equipretail, fashion,luxury, footwear,outdoor, homeand consumer goodsbrandswithpioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.Our technologypowers brandstostreamline processes, driveefficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

OUR VISION FOR THIS ROLE:

In your new role as Site ReliabilityEngineer , you will support us right in the heart of our SaaS, as an integral member of the Site Reliability Engineering team. You will be responsible for the Shoppingfeed product, working in close relations with our software developers and infrastructure engineers, but also with our security and QA colleagues.

YOUR CURRENT TASKS WITH THE OPPORTUNITY TO GROW – WHAT WILL YOUR LIFE AT CENTRIC SOFTWARE LOOK LIKE?

In your everyday work you have a diverse range of tasks with lots of space for development:

• Diagnose and resolve application-level reliability and performances issues across the pull request path (nginx -> php-fpm -> application -> database/cache)
• Tune and scale the web-serving layer under production load — php-fpm pool sizing and process management, nginx timeouts/buffering/upstream keepalive, capacity planning.
• Solid experience configuring and troubleshooting nginx as a reverse proxy / web server (timeouts, buffering, upstream keepalive, diagnosing 502/504s).
• Proven experience diagnosing and resolving performance and scaling problems under load (latency, worker/pool saturation, capacity planning).
• Develop,maintain,andsupport our ownDocker-based workloads
• Own theproductdeploymentand upgradeprocessend to end
• Support and troubleshoot running customer-facing services
• Work 50% of your time with our product teams, ensuring much-needed improvements get defined, explained, worked on and rolled out
• Continuously helping to improve both our product and the infrastructure underneath, by taking the responsibility together with your team
• Definereliabilitymetricsand ensure they are kept by all the systems you oversee
• Be part of ourOn-Calland On-Duty rotations

YOUR PROFILE – WHAT DO YOU NEED TO FIT IN?

Minimum qualifications

• 2+yearsprovenexperiencewith Linux CLI
• 2+ yearsproven experience with Docker orothercontainer technology
• Strong hands-on experience with PHP applications and their runtime (php-fpm process management), able to read and debug application code
• 5+ years proven experience with GIT
• You have good knowledge over a multitude of technologies (from Linux Kernel and Load Balancing to PHP, AWS S3, from container orchestration to MySQL/MariaDB and Elasticsearch)
• B2English

Preferredqualifications

• 3+yearsprovenexperiencewith configuration management tools (Ansible;Saltstack; Puppet; Chefetc)
• 1+ years proven experience with Kubernetes
• 3+ years proven experiencemanagingclusteredLinux servers
• 2+years experienceworking in a team, on large GIT projects
• 3+ years proven experiencewithCI/CD tools (ideally Github Actions or similar tools like GitLab CI, Jenkins)
• with a monitoring tool (ideally Datadog or prometheus/grafana or kibana/elasticsearch)
• 2+ years proven experience managingElasticsearchclusters
• 2+ years proven experience managing MySQL / MariaDB
• Proven experience troubleshooting complex issues[
• 3+ proven experience with at least one cloud provider (ideally AWS)
• 3+ proven experience with IaC tools (ideally Terraform)
• proven experience with RabbitMQ is a plus

YOUR PERSONALITY – BE A PART OF OUR RELENTLESS PIONEER STRATEGY:

• Communication: you like to share your knowledge with your colleagues and to document your work
• Curiosity:
  Youwanttofindouttherootcauseofproblemsand fixthempermanently
  You enjoy introducing innovations and implementing improvements
  Youare interested in exciting current trends and technological developments in the cloud environmentlike Docker and Docker Swarm, Ansible, Continuous Integration, Continuous Deployment and AWS services
• Customer first: we are here to support our customers and do all in our power to help them
• Initiative and Ownership: you make it, you run it, you break it, you fix it

SOME GOOD REASONS TO JOIN OUR TEAM:

• We offer you a versatile job with high personal responsibility and global challenging tasks
• You can work in a professional, international working environment with flat hierarchies and short decision-making paths
• We live a co-operative and respectful corporate culture with fun at work and room for own ideas
• You have the chance to learn, develop and grow with support of our whole international team
• A collegial and appreciative corporate culture with fun at the task and room for own ideas
• Flexible work schedules
• Remote or Office based
• Competitive salary
• Corporate healthcare insurance plan (after probation period)
• Access to Company Mobility Program
• Entitled to extra paid leave days package, starting with 25 days yearly total and growing with seniority in the Company
• We provide possibility of therapy sessions, as part of the Employee Assistance Program
• A modernly equipped and pet-friendly workplace

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.