Site Reliability Engineer

PromptCube; New York (NY); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Professional development stipend

Co-working stipend

Annual offsite

Job summary

ElevenLabs is hiring Site Reliability Engineers to own reliability across our AI platforms, including ElevenAgents, ElevenCreative, and ElevenAPI. The role emphasizes design for resilience, incident response, and automated remediation, with global remote work options and optional offices in select cities.

You will define SLAs/SLOs with product teams, build tooling to measure them, and drive improvements through code and automation while partnering with cross-functional teams to prevent outages

Qualifications

• Hands-on production SRE experience at scale with reliability improvements.
• Strong backend development background and automation mindset.
• Experience owning incident response, on-call and post-mortems.
• Observability, alerting, and defining/tracking SLOs/SLAs.
• Solid Kubernetes and cloud infrastructure knowledge (GCP/AWS).

Responsibilities

• Set reliability standards across ElevenLabs platforms, ensuring latency-sensitive customer experiences.
• Design and run disaster recovery programmes and regularly test targets.
• Define and track SLAs/SLOs per product and customer with tooling.
• Own incident detection, response, post-mortems and on-call practices.
• Build AI-assisted investigation and automated remediation to improve reliability.
• Collaborate with product teams to embed resilience in architecture at scale.

Skills

Production SRE experience

Backend development

Incident response

Observability & alerting

Kubernetes & cloud

Tools

Kubernetes

GCP

AWS

Job description

Role overview

For an experienced SRE, infrastructure or backend engineer asking whether they can apply to ElevenLabs' remote Site Reliability Engineer role and what preparation matters: the role owns reliability across ElevenLabs' ElevenAgents, ElevenCreative and ElevenAPI platforms, requires production-scale SRE/backend/incident/Kubernetes experience, and is described as remote and globally executable with optional offices; no salary or pay period is stated in the provided listing.

Responsibilities

• Set reliability standards across ElevenLabs' ElevenAgents, ElevenCreative and ElevenAPI platforms, where customer products and experiences are often real-time and latency-sensitive.
• Design and run disaster recovery programmes, set ambitious recovery targets, and test them regularly.
• Define SLAs and SLOs with each product team and build tooling to track them by product and customer.
• Own detection, response and learning from incidents, including alerting design, incident process, post-mortems and on-call.
• Build AI-assisted investigation and auto-resolution, from agent-led diagnosis to automated remediation.
• Embed with product teams to shape architecture and engineering practices for resilience at scale.

Qualifications

• Hands-on experience running production systems at scale as an SRE, infrastructure engineer or similar, with a track record of measurably improving reliability.
• Strong background in backend development and a habit of solving reliability problems with code and automation.
• Experience owning incident response, on-call and post-mortems, and driving fixes through to completion.
• Experience with observability and alerting, and with defining and tracking SLOs or SLAs.
• Solid grounding in Kubernetes and cloud infrastructure.

Application conditions

• Full-time role.
• Remote role described as executable globally.
• Optional work from offices in London, New York, San Francisco and Warsaw.
• Listed locations include London, Dublin, New York, Sofia, Switzerland and Poland.
• Remote status does not imply worldwide eligibility; verify residency, work authorization, time zone, language and travel requirements in the original listing.

Preferred qualifications

• GCP and AWS preferred for cloud infrastructure experience.

Compensation and benefits

• Annual discretionary stipend for professional development.
• Annual discretionary stipend to meet up with colleagues.
• Annual company offsite in a new location.
• Monthly co-working stipend if not located near a main hub.

What this role focuses on

• The role is reliability ownership for customer-facing AI platforms, not only infrastructure maintenance, because platform outages affect customers' own products and experiences.
• Reliability work spans disaster recovery, SLA/SLO definition, incident management and architecture changes with product teams.
• Measurement is part of the job: SLOs and SLAs must be tracked by product and customer, not only defined.
• Automation and code are expected means of reliability work, including AI-assisted diagnosis and remediation.
• On-call and post-mortems are owned responsibilities, with fixes driven to completion.

Application preparation (editorial suggestions)

• Editorial suggestion: map your production-scale SRE or infrastructure experience to concrete, measurable reliability improvements, because the listing asks for a track record of measurably improving reliability.
• Editorial suggestion: prepare examples of backend code or automation used to solve reliability problems, since the role expects solving reliability problems with code and automation.
• Editorial suggestion: document your incident-response, on-call and post-mortem ownership, including how you drove fixes through to completion.
• Editorial suggestion: be ready to explain your Kubernetes and cloud experience, especially GCP and AWS, and how you defined or tracked SLOs or SLAs.
• Editorial suggestion: verify your remote eligibility, including residency, work authorization, time zone, language and travel requirements, against the original listing before applying.
• Editorial suggestion: review the employer's equal-opportunity statement and any location-specific requirements in the original listing.

Employer-published remote role. Listed location(s): London; Dublin; New York; Sofia; Switzerland; Poland. Remote does not imply worldwide eligibility. Check the original listing for residency, work authorization, time zone, language and travel requirements.

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human‑like AI voice model. Today, we serve millions of users and thousands of businesses - from fast‑growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High‑velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co‑working: If you’re not located near one of our main hubs, we offer a monthly co‑working stipend.

About the role

We’re hiring Site Reliability Engineers to set the reliability standard across everything we build. Businesses and developers build their own products and customer experiences on our platforms, from live customer conversations to content production, much of it real time and latency-sensitive. Our reliability is part of theirs, so there is very little room for downtime. You’ll join our dedicated Reliability team and own how we design for resilience, respond to incidents and keep improving.

You’ll work directly with product and engineering teams to define reliability targets, build the tooling to measure them, and shape the architecture and practices behind them.

• Design and run disaster recovery programmes, setting ambitious recovery targets and testing against them regularly.
• Define SLAs and SLOs with each product team, and build the tooling to track them by product and customer.
• Own how we detect, respond to and learn from incidents, including alerting design, the incident process and post-mortems, and our on‑call process.
• Build AI-assisted investigation and auto‑resolution, from agent‑led diagnosis to automated remediation.
• Embed with product teams to shape architecture and engineering practices for resilience at scale.

Requirements

• Hands‑on experience running production systems at scale as an SRE, infrastructure engineer or similar, with a track record of measurably improving reliability.
• A strong background in backend development, and a habit of solving reliability problems with code and automation.
• Experience owning incident response, on‑call and post‑mortems, and driving fixes through to completion.
• Experience with observability and alerting, and with defining and tracking SLOs or SLAs.
• Solid grounding in Kubernetes and cloud infrastructure (GCP and AWS preferred)

Location

This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.

#LI‑Remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.