Site Reliability Engineer

ElevenLabs; New York (NY); Remote; USD 140,000 - 190,000; Full time

Job summary

ElevenLabs is hiring Site Reliability Engineers to raise the reliability standard across live production systems on our AI platforms. You will define targets, build measurement tooling, and influence architecture to reduce downtime and latency, spanning live customer conversations to real-time content production.

You will collaborate with product and engineering teams to implement disaster recovery, SLOs, and on-call processes, while advancing AI-assisted diagnostics and automated remediation at

Qualifications

• Hands-on experience running production systems at scale.
• Strong background in backend development and automation.
• Experience owning incident response, on-call and post-mortems.
• Experience with observability and defining/tracking SLOs/SLAs.
• Solid grounding in Kubernetes and cloud infrastructure (GCP/AWS).

Responsibilities

• Design and implement disaster recovery programmes with measurable recovery targets.
• Define and track SLAs/SLOs per product and customer.
• Own incident detection, response, and post-mortems with improvements.
• Develop AI-assisted investigation and automated remediation tooling.
• Collaborate with product teams to embed reliability into architecture and processes.

Skills

Production systems

Backend development

Incident response

Observability

Kubernetes

Cloud platforms

Tools

GCP

AWS

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human‑like AI voice model. Today, we serve millions of users and thousands of businesses - from fast‑growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex‑founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher‑quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co‑working stipend.

About the role

We’re hiring Site Reliability Engineers to set the reliability standard across everything we build. Businesses and developers build their own products and customer experiences on our platforms, from live customer conversations to content production, many of it real time and latency‑sensitive. Our reliability is part of theirs, so there is very little room for downtime. You’ll join our dedicated Reliability team and own how we design for resilience, respond to incidents and keep improving.

You’ll work directly with product and engineering teams to define reliability targets, build the tooling to measure them and shape the architecture and practices behind them.

• Design and run disaster recovery programmes, setting ambitious recovery targets and testing against them regularly.

• Define SLAs and SLOs with each product team, and build the tooling to track them by product and customer.

• Own how we detect, respond to and learn from incidents, including alerting design, the incident process and post‑mortems, and our on‑call process.

• Build AI‑assisted investigation and auto‑resolution, from agent‑led diagnosis to automated remediation.

• Embed with product teams to shape architecture and engineering practices for resilience at scale.

Requirements

• Hands‑on experience running production systems at scale as an SRE, infrastructure engineer or similar, with a track record of measurably improving reliability.

• A strong background in backend development, and a habit of solving reliability problems with code and automation.

• Experience owning incident response, on‑call and post‑mortems, and driving fixes through to completion.

• Experience with observability and alerting, and with defining and tracking SLOs or SLAs.

• Solid grounding in Kubernetes and cloud infrastructure (GCP and AWS preferred)

Location

This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.

#LI-Remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.