Site Reliability Engineer

Huntington National Bank; Minnetonka (MN); On-site; USD 57,000 - 113,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Retirement savings plan

Paid leave

Paid holidays

Paid time off

Job summary

Huntington National Bank is seeking a Site Reliability Engineer to provide production support for Mainframe applications, APIs, and microservices in a banking environment.

You will troubleshoot incidents, implement monitoring, and collaborate with Infrastructure, Cloud, and Development teams to improve reliability and automate toil.

Qualifications

• Bachelor’s Degree or 3+ years related experience.
• Mainframe skills: z/OS, MVS, CICS, MQ, DB2, COBOL, JCL, TSO/ISPF.
• Experience with batch scheduling tools (Zeke, Zena, CA7, Control-M).
• REST APIs, SOAP Web Services, middleware, and API modernization experience.
• Knowledge of JSON/XML, REST, SOAP, and API Gateways.

Responsibilities

• Provide SRE production support for Mainframe apps, APIs, Web Services, and Microservices.
• Troubleshoot incidents, outages, batch failures, API failures, performance issues, and integration problems.
• Build and enhance monitoring, dashboards, observability, and self-healing capabilities.
• Coordinate with Infrastructure, Cloud, Development, Middleware, and Vendor teams to ensure reliability.
• Support production releases, deployments, change management, and post-deployment validation.

Skills

Mainframe support

REST APIs

Monitoring

Incident management

SRE principles

SQL debugging

JSON/XML

Kafka

IBM MQ

Education

Bachelor’s Degree

Tools

Zeke/Zena/CA7 tooling

Postman

Swagger/OpenAPI

Dynatrace

IBM MQ

Job description

Applicants must be currently authorized to work in the United States on a full-time basis.

The Site Reliability Engineer is responsible for technical support of various complex applications.

Key Responsibilities

• Provide SRE production support for Mainframe applications, APIs, Web Services, and Microservices.
• Troubleshoot incidents, outages, batch failures, API failures, performance issues, and integration problems.
• Support Mainframe technologies including z/OS, MVS, CICS, MQ, DB2, COBOL, JCL, TSO/ISPF, Easytrieve, IBM Utilities, SORT, FileAid, Xpediter, ChangeMan, AbendAid, and related tools.
• Monitor and manage batch processing using scheduling tools such as Zeke, Zena, CA7, Control-M, or equivalent.
• Support and troubleshoot REST APIs, SOAP Web Services, API Gateways, Middleware platforms, and Microservices, including authentication, SSL/TLS, performance, and integration issues.
• Support API modernization initiatives, including SOAP-to-REST migrations, API onboarding, production cutovers, and post-implementation stabilization.
• Validate JSON/XML payloads, request/response mappings, and API data transformation issues.
• Support API testing and troubleshooting using Postman, SoapUI, Swagger/OpenAPI, or similar tools.
• Work closely with Development teams during migration, deployment, cutover, and stabilization activities.
• Build and enhance monitoring, alerting, dashboards, observability, and self-healing capabilities.
• Utilize monitoring tools such as Dynatrace, Splunk, Grafana, Azure Monitor, AppDynamics, CloudWatch, or equivalent.
• Drive process enhancements, streamline communication, and optimize delivery through innovative practices from discovery to deployment.
• Drive automation, eliminate operational toil, improve availability, and reduce recurring incidents.
• Perform Root Cause Analysis (RCA), problem management, and continuous service improvement initiatives.
• Manage customer-impacting incidents, technical escalations, vendor engagements, and business communications.
• Support production releases, deployments, change management activities, and post-deployment validation.
• Maintain runbooks, knowledge articles, support documentation, and operational procedures.
• Collaborate with Infrastructure, Cloud, Development, Middleware, and Vendor teams to ensure system reliability and availability.
• Coordinate with various teams to document production issues requiring code fixes and assist with validating and closing defects.
• Support message-based integration technologies such as IBM MQ, Kafka, Event Hub, or similar enterprise messaging platforms.
• Ensure adherence to SLA, SLO, availability, performance, and operational excellence targets.

Basic / Required Skills

• Bachelor’s Degree OR minimum 3 Years of related experience may be considered.
• Mainframe support experience with z/OS, MVS, CICS, MQ, DB2, COBOL, JCL, and TSO/ISPF.
  • Experience supporting batch scheduling tools such as Zeke, Zena, CA7, Control-M, or equivalent.
  • Hands‑on experience supporting REST APIs, SOAP Web Services, Microservices, and Middleware platforms.
  • Experience supporting API modernization and SOAP‑to‑REST migration programs.
• Knowledge of JSON, XML, REST, SOAP, API Gateway technologies, and Microservices architecture.
  • Experience troubleshooting API failures, authentication issues, SSL/TLS certificates, performance bottlenecks, and integration failures.

Preferred Experience

• Experience with API testing tools such as Postman, SoapUI, and Swagger/OpenAPI.
• Hands‑on experience with Dynatrace, Splunk, Grafana, Azure Monitor, AppDynamics, CloudWatch, or similar monitoring tools.
• Knowledge of ServiceNow and ITIL Incident, Problem, Change, and Major Incident Management processes.
• Experience supporting cloud platforms such as AWS, Azure, and/or GCP.
• Understanding of SRE concepts including SLI, SLO, SLA, Reliability Engineering, and Operational Excellence.
• Experience supporting messaging technologies such as IBM MQ, Kafka, Event Hub, or similar platforms.
• Strong SQL and database troubleshooting skills.
• Excellent analytical, problem‑solving, verbal, and written communication skills.
• Banking and Financial Services application support.
• Core Banking, Payments, Consumer/Retail Banking systems.
• High‑volume transaction processing and mission‑critical production support environments.
• Bachelor’s Degree & 5+ Years of related experience.

Exempt Status

Yes = not eligible for overtime pay; No = eligible for overtime pay.

Workplace Type

Office. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in‑office and remote work.

Compensation Range

57,000.00 - 113,000.00 USD Annual. The compensation range represents the anticipated low and high end of the base compensation for this position. Actual compensation will vary based on location, experience, and education.

Eligible for an incentive compensation plan. Huntington provides health insurance, wellness program, life and disability insurance, retirement savings plan, paid leave, paid holidays, and paid time off.

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice: Visit Huntington’s Career Web Site for more details.

Note to Agency Recruiters

Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written, and fully executed Master Service Agreement and Statement of Work for consideration.