Site Reliability Engineer

YUM; Louisville (KY); Hybrid; USD 96,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off

Job summary

KFC is seeking a Site Reliability Engineer to keep restaurant technology running—from mobile apps to Kubernetes edge systems. The role blends hands-on implementation with automation, tooling, and engineering to improve support delivery.

You will work across cloud platforms, Kubernetes, enterprise networking, Linux systems, APIs, automation, and device management, with opportunities to learn and grow in a fast-paced environment.

Qualifications

• Hands-on experience with Kubernetes and containerized apps.
• Proficient in Linux and cloud platforms (Azure/AWS).
• Ability to build automations and runbooks.
• Strong troubleshooting and incident response skills.

Responsibilities

• Deploy mobile app deployments and troubleshoot deployment issues.
• Diagnose and resolve issues in lab and testing environments.
• Configure and troubleshoot network devices, primarily switches.
• Investigate and resolve issues involving Kubernetes, Linux, networking, and supporting infrastructure.
• Proactively monitor restaurant technology systems and coordinate responses.
• Collaborate with internal engineering and IT teams; participate in on-call rotations.

Skills

Kubernetes

Linux

Networking

Automation

APIs

Cloud platforms

Problem solving

Communication

Tools

Azure

AWS

CI/CD pipelines

Monitoring tools

Job description

It all started with one cook who created a finger lickin' good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen.

Site Reliability Engineer

KFC

Hybrid

• ur team keeps restaurant technology running — from the mobile apps guests order on, to the Kubernetes-based edge systems in restaurants, to the networks and lab environments we build on. We’re looking for a Site Reliability Engineer (SRE) to be the front line for the support requests that come our way every day while helping us continually improve how that support is delivered through automation, tooling, and engineering.
• This is a hands-on role with real breadth. You’ll work across cloud platforms, Kubernetes, enterprise networking, Linux systems, APIs, automation, and mobile device management — often in the same week. It’s an ideal fit for someone early in their career who enjoys solving technical problems, is naturally curious, and wants exposure to a wide variety of modern infrastructure technologies instead of specializing on day one.
• We’ll invest in your growth. You bring the curiosity, initiative, and willingness to learn.
• Support & Operations - Execute mobile application deployments and troubleshoot deployment issues. - Diagnose and resolve issues in lab and testing environments. - Configure and troubleshoot network devices, primarily switches. - Investigate and resolve issues involving Kubernetes applications, Linux systems, networking, and supporting infrastructure. - Proactively monitor restaurant technology systems and coordinate responses when issues arise. - Work with internal engineering and IT teams to troubleshoot production and development issues. - Participate in a shared on-call rotation after training. Most after-hours issues are resolved quickly using documented procedures, with senior engineers available for escalation whenever needed.
• Engineering & Automation - Build automations, scripts, and internal tools that reduce repetitive work. - Develop middleware and integrations between internal systems using APIs. - Use AI-assisted development to accelerate scripting, troubleshooting, and documentation. - Improve monitoring, observability, and operational tooling. - Document recurring issues and contribute to runbooks and knowledge sharing. - Continuously look for opportunities to eliminate manual work through automation.

We’re looking for someone who:

• Enjoys solving technical puzzles and finding root causes instead of quick fixes
• Is comfortable working in Linux, macOS, or WSL (Windows Subsystem for Linux) command-line environments
• Learns independently and shares knowledge with teammates
• Communicates clearly with both technical and non-technical partners
• Accepts feedback professionally and continuously improves
• Takes ownership of problems instead of waiting to be directed
• Uses modern AI tools to accelerate learning, scripting, troubleshooting, and documentation
• Enjoys improving systems instead of simply supporting them
• Has strong troubleshooting instincts and can methodically investigate technical problems
• Any experience with the following is a plus. We don’t expect candidates to know everything, and we’ll help you grow in the areas that are new.
• CI/CD (Continuous Integration/Continuous Deployment) pipelines
• Kubernetes and containerized applications
• Azure and/or AWS
• Enterprise networking and switch configuration
• Monitoring and observability platforms

Salary Range: 95,700 - 120,000

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off, half day Fridays year-round and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! - Click here.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

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