Site Reliability Engineer

System One, Inc.; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

System One, Inc. seeks a Senior Site Reliability Engineer for a permanent role in the Dallas area. The candidate will handle monitoring, on-call troubleshooting, incident management, and automation initiatives across on-prem and cloud environments.

Strong expertise in Linux, databases, SOAP/REST, and monitoring tools is required, with Agile experience and client-facing communication. The role involves coordinating with multi-geographical teams, leading critical issue calls, and driving

Qualifications

• 5+ years of IT experience with production support and client-facing work.
• 2–3 years in analytics and technical leadership roles.
• Strong knowledge of databases (PL/SQL, Oracle, DB2).
• Experience developing/consuming SOAP and REST in production environments.
• Proficient with Linux and Windows server configurations.
• Familiarity with AI Ops and NLP concepts.
• Understanding of Agile methodologies and incident-driven processes.
• Experience with monitoring and performance tools such as Dynatrace, GlassBox, and TrueSight.

Responsibilities

• Monitor distribution systems and preemptively notify issues.
• Assist with on-call troubleshooting and incident management.
• Lead incident reviews and post-mortem meetings.
• Identify and drive automation opportunities.
• Coordinate with cross-functional teams across geographies.
• Provide technical solutions and guidance during critical issues.
• Ensure process follow-ups and event completion.

Skills

Production support

Incident management

On-call troubleshooting

Automation opportunities

Analytical problem-solving

Leadership in IT projects

Multi-geographical collaboration

AI Ops

NLP knowledge

SQL databases

SOAP/REST services

Tomcat/Apache/IIS

Linux systems

Windows/Linux server configs

Agile methodology

Monitoring tools (Dynatrace...)

Tools

Dynatrace

DT Managed

GlassBox

ITCAMS

TrueSight

OEM

Tomcat

Apache

WAS

IIS

Linux

Windows server

Job description

Senior Site Reliability Engineer (Permanent Role)

Cleveland, OH, Pittsburgh, PA, or Dallas, TX

Your future duties and responsibilities

• Monitoring distribution systems and notifying them of any potential issues.
• Assisting with troubleshooting on call.
• Managing and tracking incidents such as outages.
• Facilitating analysis meetings to discuss incidents. Lead
• Identify the automation opportunities for automation specialists to review and execute.
• Watching over in scope and related systems to ensure reliability for customers.
• Ensuring process follow ups and coordination until the event completion.
• Extensive applications support experience with troubleshooting issues including analyzing log files.
• Should be able to participate in critical issue calls and contribute expertise to resolve the issues.
• Very strong in technical concepts, Analytical and Problem-solving skills, with ability to confidently interact with other client-side teams.
• Research and replicate the user experience to validate the solutions.
• Resolve issues that other junior team members are unable to solve. Lead
• Provide technical solutions to problems encountered in the team. Lead
• Provide innovative ideas and solutions to complex as well as rather simple looking problems. Lead
• Should be flexible to extended and weekend hours during critical timelines to provide periodical oversights.
• Should be able to work in business hour overlapping shifts for critical meetings and activities.

Required qualifications to be successful in this role

1. Overall 5+ years of IT experience
2. 2 to 3 years of business analytics and technical lead experience
3. Solid understanding of production support activities with client facing experience
4. Knowledge of system management and support analytic tools
5. Self initiative, details oriented, capable of bringing new ideas to the table.
6. Demonstrated ability to propose the most efficient and cost effective solutions.
7. Ability to work with multi geological teams and collect the inputs for analysis.
8. Good understanding of AI Ops and NLP.
9. Ability to provide thought leadership for process improvements and documenting the knowledge.
10. An inherent ability to solve problems and provide solutions.
11. Excellent oral and written communication skills to interact and communicate with the client leaderships and technical SMEs.
12. Excellent knowledge of database (PL/SQL, Oracle, DB2)
13. Experience developing and consuming SOAP and REST web services for an operational/production environment.
14. Excellent Knowledge of Tomcat, Apache, WAS, and IIS
15. Extensive experience of Linux systems.
16. Good knowledge of Windows and Linux server configurations.
17. Researches and evaluates alternative technical solutions.
18. Demonstrated ability to propose the most efficient and cost effective solutions.
19. Understanding on Agile Methodology
20. Experience on monitoring tools like Dynatrace, DT Managed, GlassBox, ITCAMS, TrueSight, OEM

Ref: #404-IT Pittsburgh

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.