Site Reliability Engineer

Midcontinent-Independent-System; Carmel (IN); On-site; USD 117,000 - 142,000; Full time

Benefits offered by this job

401(k)

Vacation

Sick time

Safe time

Job summary

Midcontinent-Independent-System is seeking a Site Reliability Engineer to lead the transformation of incident response into an engineering discipline focused on health, automation, and scalable systems. You will partner with engineering to set SLIs/SLOs, build dashboards, and reduce toil across teams.

The role requires a strong software foundation, experience with Kubernetes (Azure AKS), and tools like Grafana, Splunk, Datadog, and New Relic.

Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, or related fields.
• 6-8 years of relevant work experience.
• Strong software engineering skills in Java, C#, Python or similar.
• Proficiency with Windows and/or Linux command-line tools (PowerShell).
• Experience with containerized workloads in Kubernetes environments (Azure AKS).
• Observability/logging tools (Grafana, Splunk, Datadog, New Relic) and Git/GitHub Actions.

Responsibilities

• Define SLIs/SLOs with engineering teams and build observability dashboards, alerts, and tooling to measure system health.
• Develop reliable, intuitive performance and health visualizations to streamline troubleshooting.
• Improve data integrations and visualizations across tools to provide high-quality insights.
• Identify operational toil and design automation or process improvements to scale teams.
• Lead incident response for complex multi-team issues and implement long-term reliability improvements.

Skills

Java

C#

Python

PowerShell

Git

GitHub Actions

Education

Bachelor's degree in Computer Science, Electrical Engineering, or related fields

Tools

Grafana

Splunk

Datadog

New Relic

Kubernetes

Azure AKS

GitHub Copilot

Oracle

MongoDB

SQL

Job description

As MISO's Site Reliability Engineer, you'll step into a role designed for someone who thrives at the intersection of incident response, observability, and software engineering. You'll help lead the team's evolution from traditional support work into a true engineering discipline focused on application health, automation, and eliminating operational toil. The ideal candidate brings a strong software engineering foundation, understands complex system behavior, and knows how to define and measure what "healthy" looks like in production. With significant autonomy, you'll build reusable automation, improve monitoring and visualization tools, and collaborate across teams to enhance the reliability of MISO's internally developed applications. If you're energized by solving hard problems, reducing noise, and creating systems that scale, this role offers the challenge and impact you're looking for.

Your responsibilities as our Site Reliability Engineer include:

• Partnering with engineering teams to define SLIs and SLOs and build the observability dashboards, alerts, and tooling needed to measure and maintain system health.
• Developing reliable, intuitive performance and health visualizations that streamline troubleshooting for support analysts and significantly reduce time to resolution.
• Strengthening application visibility by improving data integrations and visualizations across tools like Grafana, ensuring consistent, high-quality insights for internally developed systems.
• Aggressively identifying operational toil across support, infrastructure, and release processes, then design automation or process improvements that reduce overhead and scale team capacity.
• Leading incident response for complex, multi-team issues - diagnosing unknown systems, analyzing logs and source code, determining immediate fixes, and implementing long-term reliability improvements.

What We're Looking For:

• Bachelor's degree in Computer Science, Electrical Engineering, or related fields with 6-8 years of relevant work experience.
• Strong software engineering skills in languages such as Java, C#, Python, or similar, with the ability to quickly learn new technologies and contribute to end-to-end problem solving.
• Proficiency with Windows and/or Linux command-line tools, including PowerShell and automation-focused utilities.
• Experience working with containerized workloads in Kubernetes environments such as Azure AKS.
• Familiarity with developer-focused AI tools (for example, GitHub Copilot) to accelerate troubleshooting, coding, and automation.
• Hands-on experience with observability and logging tools such as Splunk, Grafana, Datadog, or New Relic, along with strong Git and GitHub Actions skills; knowledge of Oracle, MongoDB, or SQL-based databases is a plus.
• This role includes participation in an on-call rotation approximately every five weeks to support critical application reliability.

Appropriate level will be determined based upon experience and knowledge.

Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future - it's what our immensely hardworking and dedicated team does every day.
The base salary compensation range being offered for this role is $117,000 - $142,000 USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience.
Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.
#DiscoverMISO #MISOCareers #lifeatMISO #weareMISO

Bachelors or better in Computer Science or related field.

Bachelors or better in Electrical Engineering or related field.

Bachelors or better in Software Engineering or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.