Site Reliability Engineer

MISO; Carmel (IN); On-site; USD 117,000 - 142,000; Full time

Benefits offered by this job

401k

Vacation and sick time

First-day benefits eligibility

Job summary

MISO, located in Carmel, Indiana, seeks a Site Reliability Engineer to blend incident response, observability, and software engineering. You will drive the team from traditional support toward an engineering discipline focused on health, automation, and reducing toil.

You’ll work with engineering to define SLIs/SLOs, build dashboards, and automate troubleshooting. Proficiency in Java/C#/Python and hands-on Kubernetes, Grafana, Splunk, and GitHub Actions are essential.

Qualifications

• Bachelor’s degree in a relevant field with 6–8 years of experience.
• Strong software engineering skills in Java, C#, or Python.
• Experience with Kubernetes and observability tools.

Responsibilities

• Partner with engineering to define SLIs and SLOs and build observability dashboards, alerts, and tooling to measure and maintain system health.
• Develop reliable, intuitive performance and health visualizations that streamline troubleshooting for support analysts and reduce time to resolution.
• Strengthen application visibility by improving data integrations and visualizations across tools like Grafana, ensuring high-quality insights for internally developed systems.
• Aggressively identify operational toil across support, infrastructure, and release processes, then design automation or process improvements to reduce overhead and scale team capacity.
• Lead incident response for complex, multi-team issues—diagnosing unknown systems, analyzing logs and code, implementing long-term reliability improvements.

Skills

Java

C#

Python

Kubernetes

Azure AKS

PowerShell

Windows/Linux CLI

Git / GitHub Actions

Splunk

Grafana

Datadog

New Relic

SQL databases

Education

Bachelors in Software Engineering

Bachelors in Computer Science

Bachelors in Electrical Engineering

Tools

Kubernetes

Azure AKS

Git

GitHub Actions

PowerShell

Grafana

Splunk

Datadog

New Relic

SQL

Job description

As MISO's Site Reliability Engineer, you'll step into a role designed for someone who thrives at the intersection of incident response, observability, and software engineering. You'll help lead the team's evolution from traditional support work into a true engineering discipline focused on application health, automation, and eliminating operational toil. The ideal candidate brings a strong software engineering foundation, understands complex system behavior, and knows how to define and measure what "healthy" looks like in production. With significant autonomy, you'll build reusable automation, improve monitoring and visualization tools, and collaborate across teams to enhance the reliability of MISO's internally developed applications. If you're energized by solving hard problems, reducing noise, and creating systems that scale, this role offers the challenge and impact you're looking for.

Your responsibilities as our Site Reliability Engineer include:

• Partnering with engineering teams to define SLIs and SLOs and build the observability dashboards, alerts, and tooling needed to measure and maintain system health.
• Developing reliable, intuitive performance and health visualizations that streamline troubleshooting for support analysts and significantly reduce time to resolution.
• Strengthening application visibility by improving data integrations and visualizations across tools like Grafana, ensuring consistent, highquality insights for internally developed systems.
• Aggressively identifying operational toil across support, infrastructure, and release processes, then design automation or process improvements that reduce overhead and scale team capacity.
• Leading incident response for complex, multiteam issues - diagnosing unknown systems, analyzing logs and source code, determining immediate fixes, and implementing longterm reliability improvements.

What We're Looking For:

• Bachelor's degree in Computer Science, Electrical Engineering, or related fields with 6-8 years of relevant work experience.
• Strong software engineering skills in languages such as Java, C#, Python, or similar, with the ability to quickly learn new technologies and contribute to endtoend problem solving.
• Proficiency with Windows and/or Linux commandline tools, including PowerShell and automationfocused utilities.
• Experience working with containerized workloads in Kubernetes environments such as Azure AKS.
• Familiarity with developerfocused AI tools (for example, GitHub Copilot) to accelerate troubleshooting, coding, and automation.
• Handson experience with observability and logging tools such as Splunk, Grafana, Datadog, or New Relic, along with strong Git and GitHub Actions skills; knowledge of Oracle, MongoDB, or SQLbased databases is a plus.
• This role includes participation in an oncall rotation approximately every five weeks to support critical application reliability.

Appropriate level will be determined based upon experience and knowledge.

Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future - it's what our immensely hardworking and dedicated team does every day.

The base salary compensation range being offered for this role is $117,000 - $142,000 USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience.

Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.

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MISO, What We Do

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#LI-JH1

Education

Bachelors of Software Engineering (preferred)

Bachelors of Computer Science (preferred)

Bachelors of Electrical Engineering (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.