Site Reliability Engineer

Charles Schwab; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k) with company match

Paid time for vacation, volunteering,

28-day sabbatical after every 5 years

Paid parental leave and family benefit

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Schwab Technology Services is hiring an on-site Site Reliability Engineer in Austin, TX. You will partner with cross-functional teams to improve reliability, monitoring, and performance for Schwab.com.

You will automate deployment and infrastructure, lead incident response, and mentor teammates while strengthening disaster recovery and documentation. A strong Windows/Linux background and 3+ years in enterprise environments are essential.

Qualifications

• 3+ years of systems support, scripting, or enterprise development.
• Bachelor's degree in computer science or related discipline, or equivalent experience.
• Strong Windows and/or Linux foundation.
• Experience with Splunk, Grafana, and Google Cloud Platform (GCP) preferred.

Responsibilities

• Provide guidance and support for performance, availability, CI/CD, automation, and monitoring/alerting for Schwab.com SRE team.
• Work with technical and agile teams to prioritize backlog work and incidents.
• Lead and train others within the team to increase capabilities and capacity where possible.
• Automate deployment, infrastructure and monitoring tools and systems.
• Enhance, maintain and support platforms including .Net, Java, Linux and Windows.
• Support disaster recovery planning and testing.
• Develop and improve documentation, diagrams, processes and technology.
• Identify opportunities to improve telemetry, monitoring and increase application reliability.
• Document processes using a knowledge base repository.
• Work through root cause analysis and develop remediation plans to improve reliability.
• Drive resolution of issues/completion of work and provide updates to stakeholders as needed.
• Other duties as assigned.

Skills

Automation

Reliability

Scripting

Communication

Education

Bachelor's degree in Computer Science

Tools

Splunk

Grafana

Google Cloud Platform (GCP)

Job description

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.

You will be engaged in the preparation and execution of work in several phases of the systems development life cycle including planning, configuration, monitoring, administration and maintenance in a business critical environment. You will work hands on and within the team to improve process, communication, capacity, reliability and capabilities. You will continually look to improve the reliability and effectiveness of the services by implementing monitoring, and correcting tactical and strategic direction where necessary and work with Vendors to troubleshoot system specific problems. You will improve vendor relationships by effectively managing response expectations and driving delivery as well as facilitate coordination of Vendor, Schwab Infrastructure, and tech team contributions to resolve problems.

What you're good at

Responsibilities

• Provide guidance and support for performance, availability, CI/CD, automation, and monitoring/alerting for the Schwab.com SRE team.
• Work with technical and agile teams to prioritize backlog work and incidents
• Where possible, lead and train others within the team to increase team capabilities and capacity
• Automate deployment, infrastructure and monitoring tools and systems
• Enhance, maintain and support various platforms including .Net, Java, Linux and Windows
• Support disaster recovery planning and testing
• Develop and improve documentation, diagrams, processes and technology
• Identify opportunities to improve telemetry, monitoring and increase application reliability
• Document processes using a knowledge base repository.
• Work through root cause analysis and develop remediation plans to improve reliability
• Drive resolution of issues/ completion of work and provide updates to stakeholders as needed
• Other duties as assigned

What you have

• 3+ years of systems support, scripting, or developing in an enterprise environment
• Passion for learning, reliability, automation, orchestration and continual improvement
• Bachelor's Degree in computer science or a related discipline, or equivalent experience desired
• Solid foundation of Windows and or Linux
• Strong verbal and written communication skills
• Hands-on experience with Splunk, Grafana, and Google Cloud Platform (GCP) is preferred.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration- so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance