Site Reliability Engineer

Unum; Atlanta (GA); On-site; USD 152,131 - 162,131; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan with employer 5

Disability insurance

Paid time off

Performance-based incentive plans

Job summary

Unum Group seeks Site Reliability Engineers in Atlanta, GA to design, build, and maintain observability across consumer and client-facing platforms. You will develop dashboards tracking availability, latency, error rate, throughput, capacity, MTTR, and other reliability metrics, while diagnosing distributed systems issues across cloud-based and on‑prem services.

Work with cross‑functional teams to improve service reliability, automate health checks, and mature incident response.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field with 5 years of experience.
• 5 years' experience with observability/monitoring platforms (Dynatrace, CloudWatch, Datadog, Grafana, Amplitude).
• 5 years with containerized and cloud-native architectures in AWS.
• 5 years supporting incident response, on-call rotations, SLOs/SLAs.
• 3 years with IaC tools Terraform, CloudFormation, or Ansible.
• 4 years designing/logging/metrics pipelines; CI/CD with GitHub Actions/Jenkins/Azure DevOps.

Responsibilities

• Design, build, and maintain observability, monitoring, and alerting capabilities across platforms.
• Develop dashboards measuring availability, latency, error rate, throughput, and MTTR metrics.
• Diagnose and troubleshoot distributed systems across cloud-based and on-prem services.
• Partner with engineering teams to reduce toil and mature incident response practices.
• Automate service health checks, performance monitoring, and remediation.
• Manage CI/CD pipeline reliability and deployment quality controls.
• Conduct root-cause analysis and drive long-term corrective actions.
• Collaborate with Run teams to productionize monitoring and insights.

Skills

Observability

CloudWatch

Datadog

Grafana

Dynatrace

Amplitude

Python

Bash

PowerShell

Git

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

GitHub

GitLab

Bitbucket

Jenkins

Azure DevOps

Terraform

AWS CloudFormation

Ansible

Job description

Overview

Unum Group seeks Site Reliability Engineers in Atlanta, GA.

Responsibilities

• Design, build, and maintain observability, monitoring, and alerting capabilities across consumer and client-facing digital platforms.
• Develop and maintain dashboards that measure availability, latency, error rate, throughput, capacity, MTTR/MBTI, and other reliability metrics.
• Diagnose and troubleshoot distributed systems issues across cloud-based and on-prem services.
• Partner with engineering teams to improve service reliability, reduce operational toil, and mature incident response practices.
• Implement automation for service health checks, performance monitoring, and remediation.
• Manage CI/CD pipeline reliability and deployment quality controls.
• Conduct root-cause analysis and drive long-term corrective actions.
• Collaborate with Run teams to transition monitoring, dashboards, and operational insights into production support processes.
• Provide guidance on service re-platforming, performance improvements, and architectural decisions based on reliability data.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field plus 5 years of experience.
• 5 years of experience with:
• Observability and monitoring platforms used to monitor application performance and system health using Dynatrace, AWS CloudWatch, Datadog, Grafana, or Amplitude.
• Working with containerized and cloud-native architectures, including deployment, configuration, and operational support in cloud environments, using AWS.
• Supporting incident response processes, including participation in on-call rotations, post-incident reviews, and implementation of service-level objectives (SLOs), service-level indicators (SLIs), or service-level agreements (SLAs).
• Developing scripts or automation to improve system reliability or operational efficiency using Python, Bash, or PowerShell.
• Troubleshooting distributed systems and analyzing performance bottlenecks across multi-tier or microservices-based architectures.
• Collaborating with cross-functional engineering teams, including software engineering, platform, infrastructure, or operations teams, within a DevOps or reliability-focused environment.
• Working with version control systems and collaborative development workflows using GitHub, GitLab, or Bitbucket.
• 4 years of experience with:
• Designing, implementing, or maintaining logging, metrics, and distributed tracing pipelines for enterprise or cloud-based systems.
• Hands‑on experience with continuous integration and continuous deployment (CI/CD) tools and pipelines, using GitHub Actions, Jenkins, or Azure DevOps.
• 3 years of experience with infrastructure-as-code or configuration management tools to provision, manage, or maintain environments, including Terraform, AWS CloudFormation, or Ansible.

Work Arrangement & Compensation

• Telecommuting within worksite; up to 5% domestic travel.
• 40 hours per week.
• Annual salary range: $152,131 - $162,131 per year (base range $98,340.00 - $201,900.00).

Benefits

• Healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.

Equal Opportunity Employer

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.