Site Quality Leader (SQL)

LAM RESEARCH Corporation; Hillsboro (OR); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

On-site/Remote options

Hybrid roles

Job summary

Lam Research in Hillsboro, Oregon seeks a Site Quality Leader to own and maintain site quality KPIs and drive tangible improvements across the manufacturing site. You will ensure accurate reporting, escalate customer impact, and lead corrective actions with cross-functional teams.

You will partner with Factory, Engineering, and the global QPL/SQL team to develop preventive measures, improve processes, and sustain a high-quality customer experience in a demanding semiconductor environment.

Qualifications

• Bachelor’s degree in Electronics or Engineering or related field with 8+ years of experience.
• Experience with installing, maintaining, repairing semiconductor capital equipment.
• Ability to read electrical/mechanical schematics and operation manuals.

Responsibilities

• Own and maintain site quality KPIs (NCe, SQI, 8D cycle time, FA closure on time).
• Drive accurate reporting and voice of the customer to Factory and Engineering teams.
• Develop site problem-solving capabilities and quality improvements.
• Lead 8D quality initiatives to meet customer and Lam expectations.
• Collaborate with global QPL/SQL team to improve processes.
• Communicate impact to the Factory when 8D updates are needed.

Skills

Electronics engineering

Semiconductor equipment

Root-cause analysis

Schematic interpretation

Travel up to 25%

Cleanroom environment

Education

Bachelor's degree in Electronics or Engineering

Master's degree in related field (optional)

Tools

Microsoft Office Suite

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

Site quality leader (SQL) is responsible for owning and maintaining site quality KPIs (NCe, SQI, 8D cycle time, FA closure on time) plus growing the site quality culture. The SQL will drive the accuracy of reporting, e.g. detailed problem description, SAP Damage code selection, customer impact level, etc. through the site. The SQL is also chartered with executing site quality objectives and communicating the voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.

What you’ll do

• Provide expertise in problem statement creation, root cause determination, and efficacy of corrective actions (5Why/Ishikawa).


• Hold the service team accountable for delivering on-site quality objectives and results.


• Responsible for developing site problem-solving capabilities.


• Conduit for feeding the voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.


• Drive 8D quality and cycle time to meet customer and LAM expectations.


• Analytical capability to proactively identify trends and patterns in quality data to proactively drive required improvement.


• Drive activities with the site & QPL to solve the customer’s high-level quality concerns and improve Lam’s quality performance.


• Responsible for communication to the Factory when the impact to the customer has changed, and an in-progress 8D needs to be updated.


• Work as part of the global QPL/SQL team to improve processes and share BKMs to improve results.


• Utilize the Lam escalation process for business process non-compliance.

Who we’re looking for

Minimum Qualifications:

• Bachelor’s degree in Electronics, Engineering, or related field and 8+ years of experience; or Master’s degree with 6+ years; or equivalent work experience.


• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.


• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.


• Able to work in a clean room environment while wearing personal protective safety equipment, or a cleanroom suit.


• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.


• Ability to travel up to 25% domestically and internationally based on business needs.

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.


• Communication skills, both written and verbal, in English.


• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.