Site Quality Leader (SQL)

LAM RESEARCH Corporation; Chandler (AZ); On-site; USD 90,000 - 110,000; Full time

Job summary

LAM RESEARCH Corporation in Chandler, Arizona is seeking a Site Quality Leader to oversee site quality KPIs and cultivate a quality culture. This role includes driving improvements through quality reporting, managing problem-solving initiatives, and maintaining collaboration between customers and engineering teams.

The ideal candidate holds a Bachelor's degree and has over 8 years of experience, along with strong analytical and communication skills. The role may require domestic and international travel.

Qualifications

• 8+ years of experience in semiconductor capital equipment.
• Experience with electrical and mechanical schematics interpretation.
• Capability to work in a clean room environment.

Responsibilities

• Drive site quality culture and maintain quality KPIs.
• Provide problem statement creation and root cause determination.
• Communicate customer impact changes to the factory.

Skills

Problem-solving

Analytical skills

Communication (written and verbal, English)

Education

Bachelor's degree in Electronics, Engineering, or related field

Tools

Microsoft Office Suite

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

Site quality leader (SQL) is responsible for owning and maintaining site quality KPIs (NCe, SQI, 8D cycle time, FA closure on time) plus growing the site quality culture. The SQL will drive the accuracy of reporting, e.g. detailed problem description, SAP Damage code selection, customer impact level, etc. through the site. The SQL is also chartered with executing site quality objectives and communicating the voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.

What you’ll do

• Provide expertise in problem statement creation, root cause determination, and efficacy of corrective actions (5Why/Ishikawa).
• Hold service team accountable for delivering on site quality objectives and results.
• Responsible for developing site problem solving capabilities.
• Conduit for feeding voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.
• Drive 8D quality and cycle time to meet customer and LAM expectation.
• Analytical capability to proactively identify trends and patterns in quality data to proactively drive required improvement.
• Drive activities with the site & QPL to solve the customer’s high level quality concerns and improve Lam’s quality performance.
• Responsible for communication to the Factory when the impact to the customer has changed and an in-progress 8D needs to be updated.
• Work as part of the global QPL/SQL team to improve processes and share BKMs to improve results.
• Utilize the Lam escalation process for business process non-compliance.

Who we’re looking for

• Minimum Qualifications:
  • Bachelor’s degree in Electronics, Engineering, or related field and 8+ years of experience; or Master’s degree with 6+ years; or equivalent work experience.
  • Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
  • Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
  • Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
  • Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
  • Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Solid analytical, problem solving, and decision-making skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company’s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.