Site Operations Manager

IDR; Brentwood (TN); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Medical, vision, dental benefits

Engagement manager for professional发展

Job summary

IDR is seeking a Site Operations Manager to lead the daily operations of our high-traffic eCommerce sites from our US offices. You will validate customer journeys, ensure pricing/promotions integrity, and coordinate with product, tech, merchandising, and marketing to enable smooth releases and major events.

The role emphasizes analytical rigor, attention to detail, and a commitment to operational excellence in a fast-paced digital commerce environment.

Qualifications

• Minimum of 5 years in eCommerce or digital operations.
• Experience testing live customer journeys and triaging website defects (UAT/QA).
• Proven ability to validate pricing, promotions, and site content across teams.
• Strong communication to translate technical issues for stakeholders.
• Experience with release validation and continuous improvement processes.

Responsibilities

• Oversee day-to-day eCommerce site operations to ensure a seamless customer experience.
• Test end-to-end customer journeys and document issues with clear communication.
• Validate pricing, promotions, and site content; escalate discrepancies and ensure resolution.
• Coordinate with product, technology, merchandising, marketing, and support teams for triage and releases.
• Track metrics, identify trends and root causes; implement process improvements.

Skills

eCommerce experience

UAT/QA

Cross-functional collaboration

Analytical mindset

Process improvement

Job description

The Site Operations Manager plays a pivotal role in ensuring the seamless operation of high-traffic eCommerce platforms. This position is integral to maintaining the accuracy, reliability, and overall health of the digital shopping experience. As a Site Operations Manager, you will be responsible for validating customer journeys, confirming pricing and promotional accuracy, and coordinating the resolution of issues across various business and technology teams. The role requires close collaboration with cross-functional stakeholders, including product, technology, merchandising, marketing, and customer support, to continually improve operational discipline, decrease site defects, and facilitate smooth releases and major business events.

Working as a Site Operations Manager provides the opportunity to be part of an innovative and industry-leading organization. You will use your expertise in eCommerce and digital operations to test and enhance user experiences, ensure the integrity of site content, and drive continuous improvement efforts. This position offers a dynamic work environment where your analytical skills, attention to detail, and commitment to operational excellence will have a direct impact on organizational success. If you have a passion for digital commerce and thrive in a collaborative, fast-paced setting, this is the ideal role for you.

Site Operations Manager - Summary

• Ensure the day-to-day accuracy and reliability of the eCommerce site, focusing on customer experience and operational excellence.
• Serve as the primary point of contact for validating customer journeys and resolving site-related issues.
• Collaborate with cross-functional business and technology teams to support releases and major business events.
• Leverage strong analytical skills to track operational metrics and recommend process improvements.

Duties & Responsibilities

• Oversee daily operations support for the eCommerce website to ensure a seamless and customer-ready digital shopping experience.
• Test end-to-end customer journeys, from search to checkout, to identify and document any issues or defects with clear communication.
• Validate the accuracy of pricing, promotions, and site content, escalating discrepancies and confirming resolutions post-fix.
• Coordinate closely with product, technology, merchandising, marketing, and customer support teams to triage issues and facilitate successful releases and key events.
• Track and analyze operational metrics to identify trends and root causes, proposing and implementing process improvements to drive quality and scalability.
• Maintain a continuous improvement mindset, ensuring that operational processes are efficient, effective, and scalable.
• Document all operational activities and issues for transparency and future reference.
• Foster strong relationships with stakeholders to ensure alignment on operational goals and priorities.

Salary & Benefits

• Competitive compensation package.
• Comprehensive benefits including medical, vision, dental, and more.
• Access to an Employee Stock Ownership Program.
• Industry-leading organization with a strong track record of success.
• Dedicated engagement manager focused on your professional development.
• Life insurance and additional wellness benefits.
• Recognition as a ClearlyRated's Best of Staffing® Client and Talent Award winner for multiple years.

Qualifications & Requirements

• Minimum of 5 years of experience in eCommerce, digital operations, or website support within a business environment.
• Hands-on experience with testing live customer journeys and documenting or triaging website defects, such as User Acceptance Testing (UAT) or Quality Assurance (QA) from a business operations perspective.
• Demonstrated ability to validate pricing, promotions, and site content accuracy, with a track record of resolving discrepancies through cross-functional collaboration.
• Strong communication skills, with the ability to translate technical and operational issues for both technical and non-technical stakeholders.
• Proven analytical and operational discipline, including experience with checklists, issue tracking, release validation, and a continuous improvement approach.

Ideal Candidate Snapshot

• Detail-oriented and highly organized professional with a passion for digital commerce and customer experience.
• Excellent collaborator who thrives in cross-functional team environments.
• Analytical thinker with a proactive approach to identifying and resolving operational challenges.
• Skilled at balancing multiple priorities and managing time effectively in a fast-paced setting.
• Committed to operational excellence and the delivery of high-quality digital experiences.

Other Relevant Information

• Opportunity to work in a dynamic area known for its business growth and professional development opportunities.
• Be part of a company with over 25 years of proven industry experience in multiple major markets.
• Work within a culture that values employee engagement, transparency, and continuous improvement.
• Comprehensive onboarding and support from a dedicated engagement manager.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.