Site Operations Lead - Quality & Safety

JSD Cleaning Services, Inc.; Crofton (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

JSD Cleaning Services, Inc. seeks an on-site Supervisor to lead daily service delivery at client sites. You will coordinate staffing and assignments, inspect service quality, and ensure operations align with JSD standards and client expectations.

You will coach employees, address performance issues, and respond to client requests and emergencies, while monitoring supplies and maintaining records to support safety and quality.

Responsibilities

• Coordinate daily staffing, schedules, assignments, coverage and special service requirements.
• Lead and support Cleaning Technicians, Cleaning Leads and Floor Technicians.
• Conduct facility inspections and quality-control reviews using approved checklists or electronic tools.
• Coach employees, reinforce training and address performance or service deficiencies promptly.
• Coordinate responses to client requests, call-offs, special events, spills, emergencies and changing building conditions.
• Monitor supplies, equipment, keys, badges and other site resources.
• Maintain accurate operational records, inspection results, attendance information and required reports.
• Communicate professionally with client representatives, employees and JSD management regarding service performance and operational needs.

Job description

JSD Cleaning Services, Inc. seeks an on-site Supervisor to lead daily service delivery at client sites. You will coordinate staffing and assignments, inspect service quality, and ensure operations align with JSD standards and client expectations.

You will coach employees, address performance issues, and respond to client requests and emergencies, while monitoring supplies and maintaining records to support safety and quality.