Site Operations Lead

VENU+; Gurnee (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in entertainment services is looking for a Site Operations Lead to join their dynamic team. In this role, you will be responsible for coordinating event logistics, maintaining equipment, and inspiring a team to deliver exceptional guest experiences. This opportunity allows you to work in a vibrant environment, ensuring that every guest has a memorable time while fostering a collaborative culture. If you have a passion for guest service and leadership, this is the perfect role for you.

Benefits

Paid Holidays

401(k) Retirement Plan with Employer Match

Pet Insurance

Qualifications

• Previous experience in entertainment or hospitality preferred.
• 2-4 years of leadership experience preferred.

Responsibilities

• Coordinate event logistics, including setup, breakdown, and execution.
• Maintain arcade games and ensure a clean, safe environment.

Skills

Communication Skills

Leadership

Problem-Solving

Multitasking

Interpersonal Skills

Education

High School Diploma

Tools

Basic Computer Skills

Job description

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About Us

VENU+ is the global leader in turn-key revenue-share outsourced services, focusing on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues worldwide. We foster a collaborative culture and value your unique perspective, expertise, curiosity, and ambition.

Benefits

• Paid Holidays
• 401(k) retirement plan with employer match (Roth and Traditional Options)
• Pet insurance (Full Time and Part Time employees eligible)

Role Overview

We are hiring for our pre-season at California's Great America! We seek a friendly and enthusiastic Site Operations Arcade Lead to ensure smooth operation of our entertainment venue. Your responsibilities include coordinating event logistics, maintaining equipment, motivating team members, guiding guests, and ensuring a clean, safe environment.

Responsibilities

1. Coordinate event logistics, including setup, breakdown, and execution.
2. Maintain arcade games, locker systems, and mobility equipment in proper working condition.
3. Inspire, motivate, and train team members to deliver excellent guest service.
4. Manage team workflow, delegate tasks, and act as the point of contact in the absence of the manager.
5. Guide guests, explaining game rules, controls, and strategies.
6. Keep the area clean and organized to create an inviting atmosphere.
7. Ensure the redemption center is well-stocked and guide guests through prizes.
8. Follow all venue policies and procedures to maintain safety and enjoyment.

Minimum Requirements

• High school diploma or equivalent.
• Previous experience in entertainment or hospitality preferred.
• 2-4 years of leadership experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Strong problem-solving skills and attention to detail.
• Weekend availability is required; more hours may be available based on performance and schedule.
• Basic computer skills.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Entertainment Providers