Site Operations Coordinator

Rakuten Asia Pte Ltd; California; Hybrid; USD 47,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

Vision insurance

Dental insurance

401k matching

Paid time off (PTO)

Volunteer Time Off (VTO)

Job summary

Rakuten International is a division of Rakuten Group, Inc. headquartered in San Mateo, California. The team drives media placements across Rakuten's website and app, coordinating assets with merchant partners and internal stakeholders to ensure timely launches and high-quality experiences for users.

The role emphasizes cross-functional collaboration with Sales and Creative, strong organizational skills, and the ability to manage multiple campaigns, especially during peak Q4 periods.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proficiency with Google Workspace (Docs, Sheets, Slides) or Microsoft 365.

Responsibilities

• Use internal site administration tools to schedule and manage media placements across Rakuten's website and app.
• Coordinate with merchant partners and internal stakeholders to obtain placement assets, including creative images, destination links, promotional copy, and other launch requirements.
• Maintain ongoing communication with merchant partners and internal teams to ensure placement assets are accurate, complete, and received on time.
• Perform quality assurance (QA) on placements across various surfaces to verify creative, links, targeting, scheduling, and overall user experience prior to launch.
• Assist the Digital Strategy team with recurring operational tasks, merchant communications, and special projects as assigned.
• Work cross-functionally with Sales, Creative, and other internal teams, as well as external merchant partners, to ensure successful campaign execution.
• Effectively prioritize and manage multiple tasks simultaneously in a fast-paced environment, particularly during Q4, Rakuten's highest-volume season, when timely execution of holiday campaigns is critical.

Skills

Scheduler tools

Salesforce CRM

Organizational skills

Communication

Multitasking

Team collaboration

Process improvement

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

Job Description

Job Description: Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community. Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.

Key Responsibilities

• Use internal site administration tools to schedule and manage media placements across Rakuten's website and app.


• Coordinate with merchant partners and internal stakeholders to obtain placement assets, including creative images, destination links, promotional copy, and other launch requirements.


• Maintain ongoing communication with merchant partners and internal teams to ensure placement assets are accurate, complete, and received on time.


• Perform quality assurance (QA) on placements across various surfaces to verify creative, links, targeting, scheduling, and overall user experience prior to launch.


• Assist the Digital Strategy team with recurring operational tasks, merchant communications, and special projects as assigned.


• Work cross-functionally with Sales, Creative, and other internal teams, as well as external merchant partners, to ensure successful campaign execution.


• Effectively prioritize and manage multiple tasks simultaneously in a fast-paced environment, particularly during Q4, Rakuten's highest-volume season, when timely execution of holiday campaigns is critical.

Qualifications

• Ability to quickly learn and navigate internal scheduling tools, content management systems, and various affiliate networks.


• Experience using Salesforce CRM or similar systems.


• Strong organizational and time management skills with exceptional attention to detail.


• Excellent written and verbal communication skills, with the ability to maintain a high volume of email correspondence and internal communication across multiple platforms.


• Proven ability to multitask, prioritize competing deadlines, and adapt in a fast-paced environment.


• Team-oriented mindset with a willingness to provide coverage and support to teammates.


• Proactive problem solver who is comfortable identifying opportunities for process improvements and sharing ideas that enhance team efficiency.


• Exacting nature, with a strong commitment to accuracy and quality.

Minimum Requirements

• Bachelor's degree or equivalent work experience.


• Proficiency with Google Workspace (Docs, Sheets, Slides) or Microsoft 365.

Five Principles for Success

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen


• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best


• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory


• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile


• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Equal Employment Opportunity

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

Compensation

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $47,142.00 - $79,920.00 annually

Additional Information

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Everyday team members deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork. Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com. The Consolidated Appropriations Act’s Transparency in Coverage Rules require group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRFs). The MRFs for Rakuten’s Aetna benefit plan are provided in the link below. Aetna Transparency in Coverage: Machine-Readable Files | Rakuten