Site Manager, Towson, #47

Gopuff; Albany (CA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

Gopuff is seeking a Site Manager to lead a local team of Shift Leaders and Field Operations Associates, overseeing facility operations and a network of independent Driver Partners. You’ll drive KPIs, manage budgets, and ensure compliant, safe operations.

We prioritize customer experience and team leadership. The role requires availability during peak hours (5pm–3am) and occasional weekends/holidays, with opportunities for growth within Field Operations.

Qualifications

• Experience leading a blended W2/1099 workforce in a fast-paced environment.
• Retail, grocery, military, restaurant experience preferred.
• Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Availability for peak hours (5pm–3am) and weekends/holidays.
• Ability to lift up to 49 pounds.
• Proficiency in Google Suite and email.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Train and coach associates to work safely following standard processes and procedures.
• Ensure budgeted productivity, labor, and other expenses are achieved to drive site financial performance.
• Ensure compliance with company policies, procedures, and regulations for the warehouse by analyzing reports.
• Implement safety, HR compliance, asset protection, and quality assurance reviews.
• Develop and implement action plans to improve performance and guide company programs.
• Create and implement plans to improve safety, culture and financial performance of the facility.

Skills

Leadership

Communication

Conflict resolution

Team development

Google Suite

Adaptability

Physical stamina

Education

Bachelor’s degree preferred

Job description

Gopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Responsibilities

• Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
• Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Training and coaching associates in the facility to work safely while following all standard work and processes.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
• Create and implement plans to improve the safety, culture and financial performance of the facility

Qualifications

• 6+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
• Retail, grocery, military, restaurant or equivalent experience
• Bachelor’s degree, preferred
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Proficiency in computer usage, email, and Google Suite
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.