Site Manager - Office Services & Hospitality

Epiq; Chicago (IL); On-site; USD 57,000 - 87,000; Full time

Job summary

An established industry player seeks a Site Manager to lead a dedicated team at a prominent law firm in Chicago. This role involves overseeing daily operations, providing exceptional concierge-style hospitality support, and ensuring smooth client meetings and events. You will be responsible for managing site personnel, coordinating with catering vendors, and maintaining high service standards. If you have a passion for client service and a knack for hospitality management, this opportunity offers a dynamic work environment where your contributions will be valued.

Qualifications

• 5+ years of client service experience in hospitality or related field.
• Proven success in customer service management with a guest-focused approach.
• Ability to work independently and flexibly, including evenings/weekends.

Responsibilities

• Oversee daily operations of a small team at a prominent law firm.
• Serve as the primary liaison between Epiq, client administration, and site staff.
• Hire, train, manage, and evaluate site personnel.

Skills

Client Service

Hospitality Management

Communication Skills

Organizational Abilities

Problem Solving

Education

Bachelor’s Degree

Equivalent Relevant Experience

Tools

Microsoft Office

EMS Systems

PMS Systems

Job description

Site Manager - Office Services & Hospitality

Join to apply for the Site Manager - Office Services & Hospitality role at Epiq.

Job Description

The Epiq Site Manager oversees the daily operations of a small team at a prominent Chicago law firm. Responsibilities include providing concierge-style hospitality support, catering, office services such as printing, mail, reception relief, and ensuring smooth client meetings and events. The role also involves supervising all site employees, including recruiting, training, scheduling, payroll, counseling, and professional development.

Essential Responsibilities

• Serve as the primary liaison between EPIQ, the client’s administration, and site staff.
• Deliver excellent concierge-style hospitality support to all end-users.
• Coordinate with catering vendors and manage event setups and breakdowns.
• Manage presentation of catered food and beverages.
• Hire, train, manage, and evaluate site personnel.
• Schedule staff to meet performance standards and operational hours, minimizing overtime.
• Recruit and interview potential candidates.
• Compile and report data for monthly management reports.
• Uphold high ethical standards, integrity, and professionalism.

Job Requirements

• Bachelor’s Degree preferred or equivalent relevant experience.
• At least 5 years of client service experience in hospitality or related field.
• Proven success in customer service management with a guest-focused approach.
• Patience, tact, and diplomacy in handling issues.
• Manual dexterity for operating office machinery.
• Proficiency in Microsoft Office and familiarity with EMS and PMS systems.
• Clear communication skills and organizational abilities.
• Ability to work independently and flexibly, including evenings/weekends as needed.
• Physical ability to lift/move up to 40 lbs. and walk/stand for extended periods.

Compensation

The salary range is $57,534 to $86,531 annually, with potential bonuses, depending on location, skills, and experience.

Additional Information

Benefits information available here. Epiq promotes equal employment opportunity and provides accommodations for applicants with disabilities.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Law Practice