Site Manager - Office Services & Hospitality

Epiq Systems, Inc.; Boston (MA); On-site; USD 62,000 - 87,000; Full time

Job summary

A leading global provider in legal services seeks a dynamic Site Manager for their Boston office. The role involves overseeing daily operations and leading a team to deliver exceptional office and hospitality services, while managing client relationships and service quality in a fast-paced environment.

Qualifications

• 5 years of client service-oriented experience in hospitality field.
• Proven success as a customer service manager.
• Ability to work independently with minimal supervision.

Responsibilities

• Lead and manage a team providing high-quality office and hospitality services.
• Hire, train, manage, and evaluate staff.
• Anticipate and respond to client needs effectively.

Skills

Customer service

Communication

Problem-solving

Leadership

Organizational skills

Education

Bachelor’s Degree preferred

Tools

Microsoft Office

Event Management Systems

Property Management System

Job description

Site Manager - Office Services & Hospitality page is loaded

Site Manager - Office Services & Hospitality

Apply remote type Onsite: Work in Office Full-Time locations Boston, MA time type Full time posted on Posted Yesterday job requisition id R0031437

It's fun to work at a company where people truly believe in what theyare doing!

Job Description:

We are seeking a dynamic, solutions-oriented Site Manager responsible for overseeing the daily operations of a small team in a fast-paced, high-level Boston law firm. Working manager and staff provide elevated concierge-style hospitality support, catered event support, and general office services. General office services include printing, mail distribution, and reception relief. The Site Manager is responsible for smooth, efficient, and professional support of all client meetings and events, and hospitality tasks. Will also be responsible for the supervision of all employees at the site, including recruiting, training, scheduling, payrolling, counseling, and development of their professional skills. This individual must bring a confident, collaborative leadership style and the ability to earn trust and respect from both their team and the client. The ideal candidate is someone who thrives under pressure, communicates with clarity and professionalism, and brings a proactive, “ownership” mentality to their work. Success in this role requires the ability to navigate high expectations and shifting priorities with grace, while maintaining strong service standards and a positive, composed presence.

Essential Job Responsibilities

• Lead and manage a team providing high-quality office and hospitality services

• Build positive relationships with client stakeholders, earning confidence through responsiveness, insight, and professionalism

• Anticipate client needs and offer thoughtful, well-communicated solutions that align with their goals

• Foster a culture of accountability, respect, and high performance among staff

• Implement operational improvements and resolve challenges quickly and diplomatically

• Serve as the go-to on-site leader, balancing assertiveness with tact

• Serves as the principal liaison between EPIQ, the client’s administration, and the site employees.

• Hires, trains, manages, and evaluates all personnel assigned to the site.

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring excessive overtime.

• Recruits and interviews potential EPIQ candidates for available positions at the site.

• Compiles, collects, and reports all data necessary to provide the client with monthly management reports.

• Displays high ethical standards, integrity, work ethic, and loyalty.

• Provides excellent client elevated concierge-style hospitality support to all end-users at the site.

Job Requirements

• Bachelor’s Degree preferred or equivalent years of directly relevant work experience.

• A minimum of 5 years of client service-oriented experience in the hospitality field or setting.

• Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire hospitality teams to deliver consistently high-quality guest service while operating independently.

• Ability to function with a high level of patience, tact, and diplomacy in handling any complaint and/or situation.

• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).

• Working knowledge of Microsoft products including but not limited to Outlook, PowerPoint, Word, and Excel.

• Understanding of Event Management Systems (EMS) and Property Management System (PMS) programs.

• Able to speak clearly so listeners understand; identify and understand the speech of another person.

• Demonstrate excellent organizational skills, communication skills, and problem-solving skills.

• Strong initiative required; ability to work independently with minimal direct supervision.

• Flexibility to adjust work schedule to manage client events as needed, including some evenings and/or weekends.

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 62,764 to 86,531 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications.

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Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

About Us

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

We strive for a cohesive, collaborative environment that focuses on group achievement.

With over 8 000 associates worldwide, Epiq operates in 19 countries and over 80 global locations .