Site Manager, Normandy Isles, #911

Gopuff; Miami Beach (FL); On-site; USD 55,200 - 75,900; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount

Vacation and Sick Time

Employee Assistance Program

Job summary

Gopuff is hiring a Site Manager in Miami Beach, FL to lead the Field Operations team. This role involves overseeing facility operations and a blended team of Shift Leaders and independent Driver Partners, ensuring an excellent customer experience. Candidates should have experience in fast-paced environments, strong leadership skills, and a desire to improve processes.

Gopuff offers competitive pay, benefits, and an inclusive workplace committed to diversity. The salary range for this position is $55,200 - $75,900 depending on experience and qualifications.

Qualifications

• 3+ years of experience leading a blended workforce.
• Experience in retail, grocery, military, or restaurant.
• Ability to stand, bend, reach, and walk during shifts.

Responsibilities

• Accountable for all facility operations including deliveries and inventory.
• Drive improvements to key performance indicators (KPIs).
• Training and coaching associates for safe work practices.

Skills

Leadership in fast-paced environments

Conflict resolution

Team development

Proficiency in Google Suite

Communication skills

Education

Bachelor’s degree

Job description

Gopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.

Qualifications

• 3+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree, preferred.
• Strong written and verbal communication skills.
• Strong skills with conflict resolution.
• Strong skills with team development and engagement.
• Proficiency in computer usage, email, and Google Suite.
• Ability to lead in an ever-changing environment.
• Proven track record of being a change agent with improving processes and efficiencies.
• Ability to work with fluid schedules; be available during peak hours of operation (5pm – 3am) and availability to support facility on weekends and/or holidays as needed by the business.
• Ability to stand, bend, reach and walk during shifts.
• Ability to lift up to 49 pounds.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Training and coaching associates in the facility to work safely while following all standard work and processes.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved.
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
• Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews.
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records.
• Create and implement plans to improve the safety, culture and financial performance of the facility.

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Pay

Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.

Miami Beach, FL Range: $55,200 - $75,900

The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.