Site Manager - Medical

Cherry Health (Cherry Street Services) DBA; Grand Rapids (MI); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

403(b) Retirement Savings Plan

Job summary

Cherry Health is seeking an experienced Site Manager to lead a primary care practice in Grand Rapids, MI. The role focuses on aligning clinical leadership with operational efficiency to deliver high-quality patient care.

You will collaborate with providers, nurses, and staff to optimize workflows, access, and performance. The ideal candidate brings 5+ years of healthcare management, experience in ambulatory settings, and a strong focus on quality improvement and regulatory compliance.

Qualifications

• Five+ years of healthcare management experience.
• Experience leading medical teams and multiple providers.
• Experience in primary care or outpatient settings.
• Experience with quality improvement and regulatory compliance.
• RN with clinical experience preferred.
• Experience with high-need populations.

Responsibilities

• Provide day-to-day leadership and management of the assigned medical practice.
• Lead, coach, develop, and support practice staff.
• Monitor and address clinical quality, safety, and regulatory compliance.
• Oversee daily practice operations and budgeting to ensure efficiency.

Skills

Clinical leadership

Communication

Team collaboration

Ambulatory operations

Process improvement

Patient access

Regulatory compliance

Education

RN license (MI)

Bachelor's degree

Tools

EMR/EHR systems

Job description

Key Responsibilities

• Clinical & Practice Leadership: Provide day-to-day leadership and management of the assigned medical practice. Partner closely with medical leadership and providers to promote high-quality, evidence-based, patient-centered care. Support clinical workflows, patient access, care delivery, productivity, and efficient use of practice resources. Serve as a resource for clinical questions, concerns, and operational issues raised by patients, families, providers, and staff. Identify opportunities to improve clinical workflows, patient experience, access, quality, and overall practice performance. Promote a culture of accountability, collaboration, continuous improvement, and high performance.
• Team Leadership & Staff Management: Lead, coach, develop, and support medical practice staff to achieve organizational and departmental goals. Create staff schedules, assignments, priorities, and coverage plans based on patient volume and operational needs. Provide timely and effective coaching, feedback, performance management, and recognition. Direct, supervise, train, and evaluate staff in accordance with organizational expectations and competencies. Foster a team environment that promotes professionalism, communication, safety, accountability, and exceptional patient care. Conduct regular staff meetings to communicate organizational priorities, clinical initiatives, operational updates, and performance expectations.
• Clinical Quality, Safety & Compliance: Monitor and address clinical and operational quality concerns within the practice. Conduct quality assurance activities through chart reviews, reports, meetings, observation, and performance monitoring. Identify and promptly address patient safety, employee safety, infection prevention, and environmental concerns. Ensure compliance with organizational policies and procedures and applicable state, federal, licensing, regulatory, and accreditation requirements. Participate in emergency preparedness planning and response. Promote a culture of safety and continuous quality improvement.
• Practice Operations & Performance: Oversee daily practice operations to ensure efficient and effective delivery of medical services. Collaborate with medical leadership to establish and achieve productivity and operational expectations. Monitor staffing levels, patient volume, workflows, and other operational indicators to maximize practice efficiency. Identify operational barriers and develop practical solutions that improve the experience of patients, providers, and staff. Maintain the physical environment of the practice to meet organizational standards for cleanliness, safety, appearance, and professionalism. Assist with development, monitoring, and management of departmental budgets. Lead or participate in organizational initiatives, process improvement projects, and other operational priorities as assigned by the Director of Practice Operations.

What We’re Looking For

• Five or more years of healthcare management experience, preferably in an ambulatory medical setting.
• Demonstrated experience leading medical teams and supporting multiple providers.
• Experience in primary care, family practice, community health, managed care, or a similar outpatient clinical environment strongly preferred.
• Experience managing clinical staff, including scheduling, performance management, coaching, and team development.
• Demonstrated understanding of medical practice workflows, patient access, clinical operations, and provider productivity.
• Experience with quality improvement, quality assurance, patient safety, and regulatory compliance.
• Experience working with high-need or underserved patient populations is preferred.
• Experience working within a federally funded or community health environment is a plus.
• Current Registered Nurse (RN) license in the State of Michigan strongly preferred.
• Equivalent combination of education and experience may be considered when sufficient to successfully perform the essential duties of the position.

Skills & Competencies

• Strong clinical leadership and healthcare management skills.
• Excellent interpersonal, verbal, non-verbal, and written communication skills.
• Ability to build trusting relationships with providers, nurses, medical assistants, and other clinical and operational staff.
• Strong understanding of ambulatory healthcare operations and clinical workflows.
• Ability to analyze operational and clinical information, identify problems, and implement practical solutions.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to lead through change and engage staff in new initiatives and process improvements.
• Ability to make sound decisions independently while appropriately collaborating with medical and organizational leadership.
• Professionalism and sound judgment when working with patients, families, providers, staff, and external partners.
• Proficiency with Microsoft Office Suite and electronic medical record/electronic health record systems.
• Working knowledge of applicable state and federal healthcare regulations and requirements.
• Willingness to work outside of normal business hours when operational needs require.
• Current Basic Life Support/CPR certification as required by licensure, certification, or organizational standards.

Education & Licensure

Current Registered Nurse (RN) license in the State of Michigan strongly preferred.

Bachelor’s degree in nursing, healthcare administration, business administration, or a related field preferred.

Equivalent combination of education, clinical experience, and healthcare management experience may be considered.

Experience Required

• Five or more years of management or supervisory experience in a healthcare setting.
• Experience working in an ambulatory or outpatient medical environment.
• Experience working with multiple providers and multidisciplinary clinical teams.
• Preferred: Registered Nurse (RN) with clinical experience.
• Experience in primary care, family practice, community health, or federally qualified health center (FQHC) environments.
• Experience managing high-need or underserved patient populations.
• Experience with quality improvement and performance improvement initiatives.
• Experience with healthcare operations, productivity management, patient access, and workflow optimization.
• Experience working with government-funded healthcare programs or other regulatory environments.

Physical Requirements

This position may involve exposure to patients/clients with illnesses or infections. The position requires frequent telephone and computer use, including manual dexterity for writing and computer work. The position may require sitting, standing, and walking for extended periods, as well as bending, squatting, kneeling, and lifting up to 50 pounds. Specific vision abilities may include close vision, distance vision, and the ability to adjust focus. Personal Protective Equipment (PPE) must be used as required.

Client Population Served

May serve patients across all populations.

Why This Role Matters

The Site Manager plays a critical role in creating a medical practice where patients receive excellent care, providers can practice effectively, and clinical teams have the leadership and support they need to succeed. This is an opportunity for an experienced healthcare leader to make a meaningful impact on clinical quality, patient access, staff development, and the overall health of the community we serve.

Who we are

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.

Our Mission

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits

Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.