Site Manager, Louisville, #338

Gopuff Becomes First Instant Commerce Company; Louisville (KY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for 

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible

EAP through AllOne Health (formerly )

Job summary

Gopuff is seeking a Site Manager to lead a local team of Shift Leaders and Field Operations Associates, overseeing the facility’s operations and coordinating with independent Driver Partners.

In this fast-paced role, you will drive improvements to key KPIs, coach staff, manage budgets, and ensure compliance with company policies and safety standards. You will work to deliver a flawless customer experience while supporting peak operation hours and weekend schedules as needed.

Qualifications

• 6+ years of experience in fast-paced environments and leading a blended workforce (W2/1099).
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree, preferred.
• Strong written and verbal communication skills.
• Strong conflict resolution skills.
• Proven track record of team development and engagement.
• Proficient with computer usage, email, and Google Suite.
• Ability to lead in a changing environment.
• Willingness to work peak hours (5pm–3am) and weekends/holidays as needed.
• Ability to stand, bend, reach, and lift up to 49 pounds.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Training and coaching associates to work safely while following standard work and processes.
• Accountable for driving the site's financial performance by meeting budgeted productivity, labor, and other expenses.
• Ensure compliance with policies, procedures, and regulations; analyze and interpret reports for warehouse operations.
• Implement and monitor Safety and HR compliance, asset protection, safety controls, and QA reviews.
• Develop and implement action plans to improve performance and supervise management in confidentiality of records.
• Create plans to improve safety, culture, and financial performance of the facility.

Skills

Leadership

Communication

Conflict resolution

Team development

Proficiency with Google Suite

Education

Bachelor’s degree, preferred

Tools

Google Suite

Email

Job description

Gopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.

We put our customers first.

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Responsibilities

• Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
• Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Training and coaching associates in the facility to work safely while following all standard work and processes.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
• Create and implement plans to improve the safety, culture and financial performance of the facility

Qualifications

• 6+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
• Retail, grocery, military, restaurant or equivalent experience
• Bachelor’s degree, preferred
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Proficiency in computer usage, email, and Google Suite
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.