Site Manager, Contract Logistics Operations

Forward Air Corp.; Dallas (TX); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer  

Employee stock purchase program

Paid holidays

Paid time off

Job summary

Forward Air Corp. seeks a Site Manager for Contract Logistics Operations to oversee a single contract logistics site, driving safety, quality, and financial results.

You will coach supervisors and frontline teams, execute strategies, and lead continuous improvement to meet performance metrics and customer expectations. You will manage end-to-end operations from inbound to final delivery, champion 5S and lean initiatives, and own the site P&L while aligning resources with demand and customer

Qualifications

• Undergraduate degree in Supply Chain Management, Business, or a related field preferred; HS diploma or GED acceptable.
• 5+ years’ leadership experience in a 3PL/contract logistics, manufacturing, or similar operations environment.
• Demonstrated experience managing site-level operations with financial accountability.
• Strong knowledge of WMS, ERP (SAP, Oracle, etc.), and reporting/data tools.
• Experience managing customer-facing operations in a contract or service-based environment.
• LEAN, Six Sigma, or continuous improvement methodologies, with practical live-ops applications.
• Experience developing dashboards, scorecards, and KPI reports to manage site performance.
• Ability to create, track, and analyze operational metrics related to safety, quality, delivery, cost, and productivity.

Responsibilities

• Lead all site operations from inbound receipt through final delivery.
• Coach operations and support teams to drive consistent execution and discipline.
• Execute operational plans aligned with customer requirements and strategy.
• Ensure facilities operate safely, cleanly, and compliant with 5S principles.
• Own site-level P&L including labor, variable costs, and expenses.
• Lead workforce planning, forecasting, and capacity management.
• Monitor performance, identify variances, and implement corrective actions.
• Manage site capex related to approved investments and improvements.
• Sponsor and lead productivity, quality, velocity, and cost-improvement projects.
• Establish and manage site performance metrics across safety, quality, delivery, cost, and productivity.
• Lead performance reviews with customers and internal stakeholders.

Skills

Leadership

WMS

Data analysis

Dashboards / KPI reporting

Project management

Continuous improvement

Communication

Team coaching

Education

Bachelor's degree in Supply Chain Management or Business

High School Diploma or GED

Tools

SAP

Oracle

ERP systems

Job description

Site Manager, Contract Logistics Operations

Job Info

• Job Identification 42027
• Job Schedule Full time
• Job Category Operations: Leadership
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

TheSiteManager, Contract Logisticsis responsible for operational oversight of a single contract logistics site, with full accountability for safety, service, financial performance, and employee engagement. They ensure delivery of contractual obligations while driving operational excellence aligned with agreed upon performance metrics and customer expectations. They coach site supervisors and frontline teams, execute operational strategies, and lead continuous improvement initiatives that drive productivity, quality, cost, and service outcomes. They build strong relationships with customers, employees, and internal partners to support business stability and growth.

Responsibilities:

Lead all site operations from inbound receipt through final delivery, ensuring contractual, service, financial, safety, quality, and regulatory commitments are met.

Coach operations and support teams to drive consistent execution and operational discipline.

Execute operational plans aligned with customer requirements and organizational strategy.

Ensure facilities operate in a clean, organized, safe, and compliant manner, including adherence to 5S principles.

Own site-level Profit and Loss (P&L) responsibility, including labor, variable costs, and period expenses.

Lead workforce planning, volume forecasting, and capacity management to align resources with demand.

Monitor operational and financial performance, identify variances, and implement corrective actions.

Manage site capital expenditure related to approved investment and improvement initiatives.

Sponsor and lead projects to improve productivity, quality, velocity, and cost performance.

Establish and manage site performance metrics aligned with safety, quality, delivery, cost, and productivity objectives.

Lead regular operational and performance reviews to assess results and identify improvement opportunities.

Drive adherence to standard work, operating procedures, and quality plans.

Lead customer-facing operational reviews, including planning and performance discussions.

Partner with customers to identify process improvements and operational enhancement opportunities.

Act as the primary site-level liaison between customers and internal support functions.

Lead, coach, and develop site leadership and supervisory teams; Manage performance and develop succession plans and workforce capability aligned with site needs.

Proactively manage employee relations through clear communication, coaching, and development.

Lead initiatives that promote the highest standards of safety performance and regulatory compliance; Maintain accountability for compliance and incident prevention.

All other duties as assigned to meet evolving business needs.

Qualifications:

• Education: Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred; High School Diploma or General Education Development (GED)/equivalent required.
• Experience: 5+ years’ leadership experience in a third-party logistics (3PL) or contract logistics, manufacturing, or similar operations environment.
• Demonstrated experience managing site-level operations with financial accountability.
• Strong functional knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.
• Experience managing customer-facing operations in a contract or service-based environment.
• Strong working knowledge of operational KPIs, labor planning, and cost management.
• Working knowledge of LEAN, Six Sigma, or structured continuous improvement methodologies, with experience applying tools in live operations.
• Experience developing and using performance dashboards, scorecards, and KPI reports to manage site performance.
• Ability to create, track, and analyze operational metrics related to safety, quality, delivery, cost, and productivity.
• Experience supporting or leading continuous improvement initiatives using data and structured problem-solving approaches.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical:Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment:Comfort commuting to/from and working in a 100% on-sitesetting (listed in this posting), with travel for related meetings, events, and client engagements (up to 30%).

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.