Site Manager - Clean Express Auto Wash Evergreen

Express Wash Concepts Inc.; Middleburg Heights (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Unlimited Wash Club

Paid vacation

Educational reimbursement

Uniforms provided

Discounts on services

Job summary

Express Wash Concepts Inc. in Cleveland, OH is seeking a Site Manager to lead daily operations at our Clean Express Auto Wash locations.

You will foster a customer-focused culture, manage staff, meet sales goals, and ensure top-quality service. This role offers growth opportunities across 130+ locations, comprehensive benefits, 401(k) matching, training, and the chance to advance from assistant management to leadership.

Qualifications

• Minimum 2–5 years of leadership experience in a customer-facing or operational role.
• At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays, and close the site one night per week.

Responsibilities

• As a Site Manager, you create and maintain a customer service culture.
• You will be the main point of contact for all customer service issues, maintain sales goals, educate on the benefits of our unlimited wash club memberships, as well as maintain the appearance and performance of the site.
• You will also be responsible for motivating your employees and for carrying out site goals.
• Hold your team to a high standard by setting, monitoring, and achieving goals related to sales, customer satisfaction, and employee retention.
• Ensure all aspects of the wash - equipment, facilities, and staffing - are maintained at the highest level of quality.
• Maintain in-depth knowledge of wash equipment and the entire wash process to ensure smooth daily operations.
• Assist with recruiting, training, and onboarding new Team Members.
• Manage site scheduling and labor budgets effectively.
• Conduct regular team performance reviews to ensure alignment with company policies and procedures.
• Oversee inventory management and place orders efficiently to support site needs.
• Directly oversees and manages all employees at the site, ensuring accountability, engagement, and performance excellence.

Skills

Leadership

Customer service

Communication

Conflict resolution

De-escalation

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Location: 18170 Bagley Rd, Cleveland, Ohio, 44130

Job Description

Become part of our growing team and enjoy a $65,000 base salary! As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you're starting your career or looking to take it to the next level, we're here to support your journey. At Clean Express Auto Wash, we're more than just a car wash—we're committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.

Why You’ll Love Working Here

Competitive Pay + Bonus Opportunities

Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.

Secure future: 401k with up to 4% company match.

Recognition programs

Ongoing training and professional development

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Educational reimbursement

Paid vacation (per Employee Manual)

Essential Duties and Responsibilities

• As a Site Manager, you create and maintain a customer service culture.
• You will be the main point of contact for all customer service issues, maintain sales goals, educate on the benefits of our unlimited wash club memberships, as well as maintain the appearance and performance of the site.
• You will also be responsible for motivating your employees and for carrying out site goals.
• Hold your team to a high standard by setting, monitoring, and achieving goals related to sales, customer satisfaction, and employee retention.
• Ensure all aspects of the wash - equipment, facilities, and staffing - are maintained at the highest level of quality.
• Maintain in-depth knowledge of wash equipment and the entire wash process to ensure smooth daily operations.
• Assist with recruiting, training, and onboarding new Team Members.
• Manage site scheduling and labor budgets effectively.
• Conduct regular team performance reviews to ensure alignment with company policies and procedures.
• Oversee inventory management and place orders efficiently to support site needs.
• Directly oversees and manages all employees at the site, ensuring accountability, engagement, and performance excellence.
• Perform other duties as assigned.

Job Requirement

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum 2-5 years of leadership experience, preferably in a customer-facing or operational role.
• At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and leadership abilities with a focus on motivating teams.
• Must be able to close the site one night per week.
• Basic computer proficiency (POS systems, Microsoft Office, Google Workspace, etc.).

Work Environment and Physical Demands

Required to stand and move throughout the site for the entire shift.

Ability to work on your feet for an entire shift in a fast-paced environment.

Ability to work outside in all weather conditions.

Must wear required safety equipment at all times.

Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

At Express Wash Concepts (EWC), our rapid growth is creating exciting new opportunities - and we're looking for talented, motivated individuals to join our team. Explore our open roles, discover the best fit for your skills, and track your progress throughout the hiring process. We're excited to learn more about you and the impact you can make! Founded in 2018, Express Wash Concepts is one of the nation's fastest-growing express tunnel car wash operators and the parent company of five award-winning brands. With 130+ locations across six states - and more opening every month - we've earned a place on the Inc. 5000 list of America's Fastest Growing Companies for five consecutive years.

Why You’ll Love Working Here

Continuous training and development

Clear growth and development opportunities across 130+ locations

A supportive team environment focused on coaching, training, and celebrating wins

Opportunities to give back through community partnerships and EWC Cares

401(k) with company match up to 4%

Complimentary Unlimited Wash Club Membership

Company-provided uniforms

Paid vacation

Educational reimbursement

Better. Brighter. Together.

Our mission is simple: deliver fast, high-quality, eco-friendly washes paired with exceptional customer experience and a people-first culture.