Site Manager-Breeze Urgent Care-Frisco

Texas Health Resources; Frisco (TX); On-site; USD 85,000 - 105,000; Full time

Job summary

Texas Health Breeze Urgent Care in Frisco is seeking a Site Manager to lead daily operations, ensure quality care, and promote a seamless patient experience. You will oversee clinical and administrative activities, mentor staff, and work with leadership to align with Texas Health standards.

The role emphasizes financial accountability, scheduling, and process improvement to enhance efficiency and patient satisfaction at the Frisco location.

Qualifications

• Bachelor’s degree preferred; High School Diploma or equivalent required.
• Strong leadership and management experience in healthcare or retail, with a focus on performance improvement and customer service.
• Proven ability to direct teams, manage scheduling, and analyze operational data.
• Excellent communication, organizational, and interpersonal skills.

Responsibilities

• Monitors and manages team responsibilities and resources to achieve site goals across operations, finance, clinical, deployment and brand.
• Builds a culture of quality and safety with leadership, enhancing patient experience and brand immersion.
• Maintains financial accountability by reviewing monthly variance reports and implementing action plans.
• Leads Clinical Concierge scheduling, training, mentorship, and discipline.
• Oversees patient registration, billing processes, and referral workflows.
• Drives KPI improvements (door-to-door times, NPS, patients per provider per hour) with action plans.

Skills

Team leadership

Interpersonal skills

Communication (verbal & written)

Analytical skills

Customer service

Scheduling and billing

Budget and financials

Time management

Problem solving

Prioritization

Work under pressure

Education

Bachelor’s degree preferred

High School Diploma or equivalent required

Job description

Site Manager Breeze Urgent Care-Frisco

If you’re looking for a new opportunity to make a difference, look no further. You belong here.

Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries.

Our centers are open 8 a.m. to 8 p.m., 365 days a year, to offer patients an easy, convenient and affordable option for the urgent care they require. Backed by Texas Health, one of the region’s largest health systems, we continue to add new locations across the Dallas Fort Worth area.

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

• Work location: Frisco, TX

Job Duties

Monitors, manages, and organizes team responsibilities and resources to achieve success in all areas of the urgent care site including strategic, operational, financial, clinical, deployment, integration, and brand goals.

In collaboration with team members and leadership, builds an urgent care site culture of quality and safety, operational efficiency, customer experience excellence, brand promotion and immersion, and comprehensive integration through standardization, relationship building, management of resources, and outcomes monitoring.

Maintains financial accountability by reviewing monthly variance reports and implements action plans.

Monitors and manages teams and resources to strengthen and maintain modern urgent care operational model including quality of care, scope of service, scope of practice, inventory formularies, customer experience, and brand immersion. Mentors and coaches Clinical Concierge to achieve goals for improvement in all areas.

Monitors key performance indicators (door-to-door times, Net Promoter Scores, consumers per provider per hour, financial metrics, clinical metrics) and develops and activates action plans to address areas for improvement.

Participates with and makes recommendations to senior leadership to make decisions that affect the strategic direction, operational model, brand, and quality consumer care within the enterprise operation.

Manages Clinical Concierge including selection, training, mentorship, education, scheduling, time off coordination and management, and discipline.

Assists in the management of APP's including scheduling, time off coordination, and discipline.

Utilizes division leadership to assess the effectiveness, throughput, and consumer experience within the urgent care site and implements provided feedback.

Maintains technical skills to provide support and expertise including consumer registration, consumer financial responsibilities (point of service collections), and referral process.

Feels personal ownership in providing excellent care and consumer experience as a team through highly choreographed standard work; never satisfied with reaching measured goals but strives to continually improve. Empowers their team to identify and participate in process improvement and problem solving in the work to decrease defects/barriers, enhance consumer satisfaction and experience, and reduce waste and/or cost.

Minimum Qualifications

Bachelor's Degree preferred. High School Diploma or equivalent is required.

Experience

3 years progressive leadership responsibility in retail, hospitality, performance improvement organization, or clinical setting is required. Project management and performance improvement experience is preferred

Licenses and Certifications

Driver's License State of Texas required upon hire

Skills

• Knowledge of medical office procedures preferred
• Knowledge of CPT-4 and ICD-10 coding preferred
• Exceptional customer service skills
• Experience with scheduling, billing, and collection
• Professional knowledge in staffing and scheduling processes, customer logistics and customer flow processes with the ability to prepare necessary analyses, reports, policies and budgets
• Ability to direct the work of teams and assigned resources
• Strong interpersonal skills and ability to promote teamwork and build effective working relationships
• Strong verbal and written communication
• Organizational skills
• Ability to lead teams
• Strong analytical skills
• Skill in mentoring and providing feedback to others
• Skill in time management
• Ability to set priorities and use good judgement
• Ability to work efficiently under pressure

Travel Requirements

Local travel. Ability to travel between clinics and various offices

Why Texas Health?

At Texas Health Resources, our mission is "to improve the health of the people in the communities we serve". As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.