Site Manager

Monarch; United States; On-site; USD 39,000 - 48,000; Full time

Job summary

Monarch Healthcare in the United States is seeking an on-site program manager to oversee day-to-day operations at an assigned location, including staff scheduling and coordinating support services to enhance meaningful activities for individuals with I/DD.

Responsibilities include leading staff, coordinating referrals, attending meetings, managing time sheets, and ensuring compliant documentation. A High School Diploma and driver license are required; experience with I/DD is essential.

Qualifications

• High School Diploma required.
• Driver's license (valid) required.
• Experience with individuals with intellectual and developmental disabilities.
• Experience across residential, community, or day program settings.
• Supervisory experience preferred.

Responsibilities

• Identify resources and ensure services use person-centered approaches.
• Coordinate plans with professionals and document updates timely.
• Assist in coordinating support services, referrals, appointments, and paperwork.
• Support payroll and administrative duties, time sheets and payables.
• Maintain accurate documentation and manage program finances.
• Provide leadership and supervision to staff, conduct evaluations and coaching.
• Develop staff communication and schedule systems across divisions.
• Ensure safety procedures and emergency preparedness are followed.
• Mentor and train new staff; supervise staff during shifts.
• Attend meetings and training; maintain agency training requirements.

Skills

I/DD experience

Residential/community experience

Supervisory experience

Education

High School Diploma

Job description

Schedule and Compensation

Scheduled Weekly Hours: 40 Schedule: Monday to Friday 8 AM- 4 PM Pay Range Minimum: $43,888.00

Education We're Looking for: High School Diploma (Required)

Certifications We're Looking For: Drivers License (Valid) - USA

Experience We're Looking For: Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 2 years | Required

Experience working with the population served | 3 years | Required

Management Experience | 1 Year | Not Required

Additional Details: At least three years of supervised experience working with I/DD population. Supervisory experience preferred.

Job Description Summary

Onsite management for the day to day activities of an assigned location including management of scheduling staff and support service needs that enhance the quality of meaningful day activities and enable individuals to achieve their personal dreams and goals.

What You'll Do

• Identify methods whereby services can be provided utilizing existing community resources wherever possible. Ensure that staff utilizes person-centered approaches and positive approach strategies when supporting individuals receiving services.
• Work in a cooperative effort with involved professionals to ensure that program plans are implemented and documented properly and updated in a timely fashion.
• Support and assist individuals in coordinating support services including initialing referrals, scheduling and attending appointments. Attending meetings, properly completing required paperwork reviewing documentation and report concerns, etc.
• Assist in administrative duties such as reviewing time sheets to ensure accuracy and submitting for payroll, necessary payables and other administrative duties as assigned.
• Ensure, through regular audits, that accurate documentation and procedures are followed in the handling of credit cards and purchases. Will have financial responsibility for the program oversight including service revenue, expenses, and sales as appropriate.
• Provide leadership, direction and supervision to assigned personnel including floaters and substitute staff. Monitor performance and implementation of assigned responsibilities by being present when day-to-day activities, routines and rhythms are taking place, on all shifts and by unannounced visits. Complete performance evaluations, coaching and counseling and discipline as needed and/or required.
• Develop system of communication for staff and participants, including regular staff meetings to facilitate dissemination of accurate and up-to-date information concerning team work and ensure individual needs are met. Ensure system provides a means for communication across divisions and between consultants, professionals, outside agencies, families and management staff.
• Provide systems to develop, coordinate, and monitor staff and participant schedules within the program and in the community that meets individual program plans. Ensures that appropriate activities are occurring throughout the day.
• Assist people receiving services with knowledge of emergency procedures and personal safety. Utilize effective judgment when dealing with safety issues, including but not limited to fire safety by conducting drills, inspecting equipment, and practicing safety procedures in the community.
• Assist new staff and/or current staff with orientation, mentoring, and training. Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components. Support and monitor that all staff obtain and maintain agency wide training expectations.
• Attend and actively participate in meetings and training as required.
• Maintain certification in all agency, state and federal training requirements.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
• Will follow service definition guidelines for services being provided.
• Completes all other relevant responsibilities as assigned by the supervisor.
• Driving and Travel may be required.

Benefits

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Department: LTSS - Non-Service

Since 1958, Monarch Healthcare has focused on helping others and improving lives. Our caring, supportive team of professionals provides services that help people thrive. If you’re looking for a career with purpose, we have a place for you at Monarch Healthcare. We see the possibilities that exist for people living with mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injuries and we help others see them as well. At Monarch Healthcare, you’ll see the impact of your work every day when a man with a disability achieves his dream of finding a job, when a woman struggling with addiction walks into treatment for the first time or when a child facing a mental health crisis finds comfort and support. You can make a difference.

Monarch Healthcare is nationally accredited by The Joint Commission and committed to providing the highest quality care. To learn more about our services and the many ways we provide support, please call [phone] or visit www.MonarchNC.org.