Site Manager

RIH Rhode Island Hospital; Rhode Island; On-site; USD 78,000 - 129,000; Full time

Job summary

Brown University Health seeks a Manager, Environmental Services (EVS) to lead daily EVS operations at Rhode Island Hospital, ensuring a safe, clean patient environment. You will organize staffing, supervise supervisors and frontline staff, and drive quality through training, audits, and continuous improvement.

The role partners with clinical departments to uphold infection control standards and service excellence, balancing budgets and staffing while maintaining strong communication with

Qualifications

• Associate degree required; bachelor’s preferred.
• Minimum 4 years in Environmental Services/housekeeping with 1-2 years supervisory experience.
• CHESP certification preferred.

Responsibilities

• Oversee daily EVS operations and linen services; ensure cleanliness standards and staff coverage.
• Lead training, auditing, and process improvements to enhance performance.
• Ensure regulatory compliance and environmental hygiene practices.
• Manage EVS equipment, supplies, and vendor coordination.
• Monitor budgets, staffing, productivity, and timekeeping.
• Provide coaching and performance management to EVS staff and supervisors.
• Assist in incident management and on-call support as needed.

Skills

Leadership

Staff supervision

Training

Scheduling

Quality inspection

Regulatory compliance

Education

Associate degree in management, business administration, or healthcare-related field (or equivalent experience)

Bachelor’s degree

Job description

SUMMARY

The Manager, Environmental Services (EVS) provides leadership for the daily operations of environmental services to ensure a safe, clean, sanitary, and patient-centered environment across the hospital. The role plans, organizes, and monitors EVS activities; establishes and maintains cleanliness standards; leads supervisors and frontline staff; and drives quality through training, auditing, rounding, and continuous improvement. The Manager partners with clinical and operational departments to ensure service excellence, regulatory alignment, and consistent delivery of environmental hygiene services that support patient care, safety, and experience. This role supervises frontline EVS staff, coordinates daily work activities, ensures adherence to established cleaning and infection control standards, and conducts inspections and quality assurance activities. The Supervisor also supports staffing, scheduling, training, and performance management while maintaining effective communication with clinical and operational partners. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• 1) EVS Operations & Service Delivery Plan, organize, and oversee daily EVS operations and linen services to ensure consistent delivery of cleaning and sanitation services and supplies across assigned areas. Establish and maintain standards for cleanliness and sanitation; ensure work is completed using appropriate procedures and techniques. Develop and manage staffing schedules and assignments to ensure adequate coverage across shifts and service needs. Serve as liaison with clinical/support departments to address service needs, resolve issues, and ensure minimal disruption to patient care.
• 2) Quality, Auditing & Continuous Improvement Conduct regular inspections, rounding, and quality assurance reviews; document findings and implement corrective actions. Lead training, auditing, and process improvement initiatives to enhance cleaning effectiveness and operational performance. Monitor and report operational metrics (e.g., workload studies, staffing utilization, quality indicators) to support continuous improvement.
• 3) Regulatory Compliance & Environmental Hygiene Practices Ensure safe and compliant environmental hygiene practices, including appropriate use of cleaning products, equipment, and procedures. Support regulatory and accreditation compliance activities related to environmental cleaning standards and documentation (e.g., audits, inspections, reporting as required).
• 4) Capital, Equipment & Vendor Coordination Direct and monitor maintenance, inventory, and utilization of EVS equipment, supplies, and furnishings. Evaluate new products, equipment, and materials; participate in testing and provide recommendations for procurement. Coordinate vendor and contracted services (e.g., pest control, window cleaning) to ensure service quality and compliance with expectations.
• 5) Financial & Operational Management Support departmental budget management by monitoring labor utilization, supplies, and operational expenses. Prepare and maintain operational reports, including staffing, productivity, and performance data. Review timekeeping, schedules and productivity measures to ensure efficient resource utilization and coverage.
• 6) People Leadership & Workforce Management Lead hiring, onboarding, training, and development of EVS staff; build a high-performing and engaged workforce. Provides direct and/or indirect leadership of EVS supervisors, team leads, and frontline staff. Evaluates each providing coaching, feedback and corrective action as needed. Facilitate regular team communication (meetings, updates, policy reinforcement) to ensure alignment and accountability.
• 7) Incident Management & On-Call Support Support resolution of operational issues and escalated service concerns; coordinate response to urgent cleaning needs or events. Participate in on-call or off-hours support as required to maintain continuity of EVS services.

MINIMUN QUALIFICATIONS

• Education Required: Associate degree in management, business administration, or healthcare-related field (or equivalent experience). Preferred: Bachelor’s degree.
• Experience Required: Minimum 4 years of progressively responsible experience in Environmental Services/housekeeping. with 1-2 years of supervisory experience. Demonstrated experience in EVS operations, scheduling, quality inspection, and staff supervision.
• Licensure / Certification Preferred: Certified Healthcare Environmental Services Professional (CHESP). Preferred: EVS training certifications (e.g., T-CHEST/T-CSCT) where training programs are emphasized. As required: Valid driver’s license for roles requiring site travel.

WORKING CONDITIONS

Work is performed throughout patient care and support areas; requires frequent walking, standing, and routine rounding/inspection activities. May involve exposure to environmental conditions typical of hospital operations; adherence to safety procedures required. May require periodic travel between sites and participation in off-shift/on-call coverage.

PAY RANGE

$78,416.00-$129,355.20

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

WORK TYPE

3pm-12am

WORK SHIFT

Evening

DAILY HOURS

8 hours

DRIVING REQUIRED

No

ABOUT THE COMPANY

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.