Site Manager

Whistle Express Car Wash; Oak Ridge (TN); On-site; USD 48,000 - 72,000; Full time

Job summary

Whistle Express Car Wash is seeking a Site Manager in Oak Ridge, TN. You will lead the on-site team, shaping a positive culture and driving guest satisfaction while managing equipment, safety, and site standards.

You will partner with leadership to develop leaders below you, ensure daily performance, and optimize operations to deliver exceptional results for guests and the business.

Qualifications

• Strong customer service mindset and communication skills.
• Demonstrated leadership and performance management abilities.
• Ability to operate in a fast-paced outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of running all site operations.

Responsibilities

• Lead and develop the team, including hiring, training, coaching, and performance management of staff.
• Deliver an exceptional customer experience with a welcoming, service-oriented environment.
• Oversee site operations and equipment performance, ensuring safety, quality, and throughput.
• Drive sales, profitability, and business results, including targets and promotions.
• Ensure safety, compliance, and brand standards across the site.

Skills

Customer service

Leadership

Team building

Operations management

Problem solving

Decision making

Reliability

Flexibility

Physical stamina

Job description

This is your site. Run it like it matters — because it does.

The Site Manager role at Whistle Express is where ownership becomes real. You are the leader of the site — the person responsible for the people, the guest experience, the equipment, the standards, and the results. You are not just keeping the wash open. You are building a team, running a business, and creating a place guests and employees want to come back to.

This role sits between the Assistant Site Manager and the Market Director. You will develop the leaders below you, partner with the Market Director above you, and make sure the site performs every day — not just when someone is watching.

What You’ll Do

Lead & Develop the Team

As the senior on-site leader, you will:

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values
  (Based on the expectation to build a positive, growth minded culture)
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently

Deliver an Exceptional Customer Experience

• Champion a welcoming, service-oriented environment where every customer feels valued
• Resolve escalated concerns and coach the team on best-in-class customer engagement
• Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers

Oversee Site Operations & Equipment Performance

• Own all daily operational workflow and ensure efficiency, accuracy, and safety
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput
• Analyze operational metrics and implement improvements to increase performance and reduce downtime

Drive Sales, Profitability & Business Results

• Set and manage site-level sales, membership, labor, and operational targets
• Lead sales initiatives, promotions, and team‑wide upselling behaviors
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results
• Manage site expenses, inventory, and cost controls

Ensure Safety, Compliance & Brand Standards

• Enforce all health, safety, and environmental protocols
• Ensure adherence to company policies, operating procedures, and quality standards
• Address risks, incidents, or equipment failures promptly and effectivelyConduct regular audits and site inspections to ensure consistency and compliance

Qualifications

Required

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast paced, hands‑on outdoor environment
• Strong problem‑solving and decision‑making skills
• Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations
  (Expanded from reliability and eagerness to learn)
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)

• Previous site management or multi‑team leadership experience
• Experience in retail, service, hospitality, or other customer facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales‑driven environments or membership programs

Base Pay Range