Site Manager

Carwashexpress; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading car wash network is seeking a Site Manager in Fort Worth. This role involves leading and developing a team, ensuring operations run smoothly, enhancing customer experience, and driving sales and profitability. The ideal candidate will have strong leadership skills, a customer service focus, and the ability to manage site operations effectively. Responsibilities include recruiting and training team members, maintaining operational standards, and managing customer queries. Flexibility in scheduling is essential, including weekends and holidays.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast-paced, hands-on outdoor environment.

Responsibilities

• Recruit, hire, train, coach, and manage team members.
• Champion a welcoming, service-oriented customer environment.
• Ensure daily operational workflow efficiency and accuracy.

Skills

Customer service mindset

Excellent communication skills

Leadership abilities

Problem-solving skills

Organizational skills

Job description

Site Manager page is loaded## Site Managerlocations: 528 - Fort Worth-Thornhilltime type: Full timeposted on: Posted Todayjob requisition id: JR101967**What You’ll Do****Lead & Develop the Team**As the senior on-site leader, you will:* Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members* Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)* Conduct ongoing development conversations and ensure readiness of future leaders* Ensure all staff follow safety, customer service, and operational standards consistently**Deliver an Exceptional Customer Experience*** Champion a welcoming, service-oriented environment where every customer feels valued* Resolve escalated concerns and coach the team on best-in-class customer engagement* Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers**Oversee Site Operations & Equipment Performance*** Own all daily operational workflow and ensure efficiency, accuracy, and safety* Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support* Ensure the site consistently meets company standards for quality, cleanliness, and throughput* Analyze operational metrics and implement improvements to increase performance and reduce downtime**Drive Sales, Profitability & Business Results*** Set and manage site-level sales, membership, labor, and operational targets* Lead sales initiatives, promotions, and team‐wide upselling behaviors* Monitor KPIs and adjust staffing, processes, or workflow to achieve results* Manage site expenses, inventory, and cost controls**Ensure Safety, Compliance & Brand Standards*** Enforce all health, safety, and environmental protocols* Ensure adherence to company policies, operating procedures, and quality standards* Address risks, incidents, or equipment failures promptly and effectively* Conduct regular audits and site inspections to ensure consistency and compliance**Qualifications****Required*** Strong customer service mindset and excellent communication skills* Demonstrated leadership, teambuilding, and performance management abilities* Ability to operate effectively in a fast paced, hands-on outdoor environment* Strong problem-solving and decision-making skills* Reliable, self-motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn)* Flexible schedule, including weekends and holidays* Ability to stand for long periods and perform light physical tasks**Preferred (but not required!)*** Previous site management or multi‐team leadership experience* Experience in retail, service, hospitality, or other customer facing roles* Mechanical aptitude for overseeing equipment checks and maintenance* Experience with sales-driven environments or membership programs*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers.