Site Leader, SSD Field (Fulfillment & Operations)

Amazon; Tolleson (AZ); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Tolleson, AZ is seeking a Site Leader to drive budgetary, people development and operations objectives across the fulfillment center. You will lead a team of Operations and Area Managers, coach staff and ensure performance targets are met while maintaining safety and customer experience standards.

Key responsibilities include implementing Lean initiatives, coordinating with HR, Finance, Facilities, Safety and IT, and sharing best practices across shifts and departments to strengthen

Qualifications

• Bachelor's degree or equivalent.
• 5+ years of direct management experience.
• 6+ years of performance metrics, process improvement or lean techniques experience.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.

Responsibilities

• Lead Site Leaders to achieve budgetary, people development and operations goals.
• Manage and mentor Operations and Area Managers; ensure performance objectives met.
• Foster safety, quality and customer experience for inbound/outbound operations.
• Coordinate with HR, Finance, Facilities, Safety, IT to secure resources for projects.
• Share best practices across departments and shifts to strengthen operations.

Skills

Management experience

Performance metrics

Staffing lifecycle

Leadership coaching

Education

Bachelor's degree or equivalent

Engineering/Operations/Business background

Job description

Job ID: 10496213 | Amazon.com Services LLC

Our Site Leaders are responsible for all budgetary, people development and operations objectives. The Site Leader is responsible for all aspects of operation or functions at the site.. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Key job responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

A day in the life

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree or equivalent
• 5+ years of direct management experience
• 6+ years of performance metrics, process improvement or lean techniques experience
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations

Preferred Qualifications

• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience developing or delivering training programs across multiple sites or regions, or experience with technical writing
• Experience leading large contingent workforce programs
• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tolleson - 135,000.00 - 182,700.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.