Site Leader

Amazon.com; Philadelphia (Philadelphia County); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon Inc. in the United States (Philadelphia area) seeks a Site Leader to drive all budgetary, people development and operations objectives for the Fulfillment Center.

You will lead Operations and Area Managers, coach the team and build leadership bench strength to meet performance goals. The role emphasizes safety, quality and customer experience across Inbound or Outbound operations, with cross-functional collaboration to secure resources and implement Lean improvements.

Qualifications

• Bachelor's degree required or equivalent.
• Experience with performance metrics, process improvement and Lean techniques.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
• 7+ years direct management experience in a manufacturing, production or distribution environment.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and Lean initiatives to meet business plans.
• Oversees safety, quality, performance and customer experience for Inbound or Outbound operations.
• Sets and clarifies requirements and expectations for Operations and Area Managers.
• Measures performance, provides feedback, and holds Ops Managers accountable for results.
• Leverages the team to source ideas and convert them into improvement plans.
• Promotes best practices across departments, shifts, and the network.
• Collaborates with support staff to secure resources for projects and initiatives.

Skills

Lean techniques

Performance metrics

Staffing lifecycle

Management experience

Education

Bachelor's degree

Job description

Our Site Leaders are responsible for all budgetary, people development and operations objectives. The Site Leader is responsible for all aspects of operation or functions at the site.. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Key job responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers.
• Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience with performance metrics, process improvement and Lean techniques
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development through assignments in multiple FCs across the nation
• Experience with a contingent workforce during peak seasons
• Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, PA, Philadelphia - 135,000.00 - 182,700.00 USD annually