Site Leader I, Richmond Metro

Gopuff; Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (full‑

401(k) Retirement Savings Plan

Employee discount & FAM Membership

Paid vacation and sick time

Employee Assistance Program (EAP)

Job summary

Gopuff is seeking a Site Leader to join the Field Operations team in Richmond, VA. You will lead a local team of Shift Leaders, Field Operations Associates, and driver partners, overseeing all facility operations and driving a perfect customer experience.

The role emphasizes drive, grit, and entrepreneurship, with responsibility for KPIs, budgeted productivity, and safety. You will report to the Field Operations leadership and be part of a fast-paced, customer-first organization.

Qualifications

• 6+ years of experience in a fast-paced environment and leading a workforce.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree, preferred.
• Strong written and verbal communication skills.
• Strong skills with conflict resolution.
• Strong skills with team development and engagement.
• Ability to lead in an ever-changing environment.
• Proven track record of improving processes and efficiencies.
• Availability to work during peak hours (5pm - 3am) and weekends/holidays.
• Ability to stand, bend, reach and lift up to 49 pounds.
• Professional fluency in Spanish, preferred.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable for driving the site’s financial performance by achieving budgeted productivity, labor, and other expenses.
• Ensure compliance with policies, procedures, and regulations for the warehouse by analyzing reports.
• Implement and monitor HR compliance, asset protection, safety controls, and safety of people and products.
• Develop and implement action plans to improve performance and guide execution of company programs.
• Train site leadership to control expenses and labor per budget and sales volume.
• Create plans to improve financial performance of the facility.

Skills

Leadership

Team management

Conflict resolution

Communication

Spanish (preferred)

Education

Bachelor’s degree (preferred)

Job description

Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.

We put our customers first.

Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.

We put our customers first.

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Responsibilities:

• Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
• Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
• Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
• Create and implement plans to improve the financial performance of the facility

Qualifications:

• 6+ years of experience with a fast-paced environment and leading a workforce of employees.
• Retail, grocery, military, restaurant or equivalent experience
• Bachelor’s degree, preferred
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds
• Professional fluency in Spanish, preferred

At Gopuff, we know that life can be unpredictable.

Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.