Site IT Operations Lead: Resilience, Security & Delivery

744 Crane ChemPharma & Energy Corp; Cincinnati (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Crane Company in Cincinnati is seeking an IT leader responsible for service delivery, incident management, and business continuity across the site. You will collaborate with business users, track requests using Jira, and maintain high standards of customer service and SLA compliance.

This role also owns security, compliance, and risk management at the site, including SOX controls, audits, access reviews, and remediation in partnership with Corporate IT and Cybersecurity.

Responsibilities

• Own incident management and issue resolution at the site with a strong emphasis on customer service, SLAs, and business continuity.
• Collaborate with business users to track, prioritize, and resolve requests using Jira or equivalent ticketing tools.
• Demonstrate clear, effective communication with stakeholders at all levels of the organization.
• Accountable for IT compliance at the site, including SOX controls, infrastructure, and ERP-related controls.
• Perform regular audits, reporting, access reviews, and remediation activities in alignment with corporate requirements.
• Identify, elevate, and remediate IT security vulnerabilities in partnership with Corporate IT and Cybersecurity teams.
• Drive ongoing security awareness and training initiatives for site personnel.
• Lead site disaster recovery, backup and contingency planning to minimize unplanned downtime.
• Monitor daily backups of critical systems; coordinate semi-annual testing and data verification.
• Maintain software license compliance through structured audits and coordination with the Global IT team.
• Create and maintain robust, secure IT asset management processes and documentation.
• Own execution of site-level IT projects using structured waterfall and/or agile methodologies.
• Define project scope, timelines, resources, budgets and success metrics.
• Prepare and present clear status updates and improvement roadmaps to executive leadership.
• Drive lean process improvements in collaboration with cross-functional teams.
• Develop and maintain standard work documentation for IT processes, controls, and operating procedures.
• Follow ITIL-based service management best practices across support and administration activities.
• Lead IT infrastructure, networking and systems operations with a strong focus on reliability, performance and operational visibility.
• Serve as the trusted IT advisor to site leadership, aligning solutions with global IT standards and business priorities.
• Actively participate in daily operations meetings as the primary IT contact.
• Apply a "Go to Gemba" mindset to understand how technology supports real operational workflows.

Job description

Crane Company in Cincinnati is seeking an IT leader responsible for service delivery, incident management, and business continuity across the site. You will collaborate with business users, track requests using Jira, and maintain high standards of customer service and SLA compliance.

This role also owns security, compliance, and risk management at the site, including SOX controls, audits, access reviews, and remediation in partnership with Corporate IT and Cybersecurity.