Site IT Engineer

Croda Singapore; New Castle (DE); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

PTO

401K Match

Wellness Reimbursement

Life and AD&D Insurance

Short- and long-term disability

Paid Holidays

Job summary

Croda is seeking a Site IT Engineer in New Castle, DE to provide specialist IT and OT support across the site. You will handle endpoints, servers, networks, and cloud-based services, aligning with group IT policies and standards.

The role requires strong communication skills, ability to work independently in a multicultural setting, and willingness to travel and work outside standard hours when needed. A site-based, on-site position with competitive benefits is offered.

Qualifications

• Experience providing technical IT support for endpoints, servers, and networks.
• Strong knowledge of Active Directory administration and Windows server health monitoring.
• Familiarity with cloud services (Azure) and Microsoft 365 administration.
• Understanding of cybersecurity fundamentals and ITIL v4 foundations.
• Ability to manage multiple priorities and work with OT/IT environments.

Responsibilities

• Provide first- and second-line IT support for site users and contractors.
• Diagnose and resolve issues in PCs, servers, networks, and collaboration tools.
• Communicate incident status and remediation progress to stakeholders.
• Conduct root-cause analysis and disseminate knowledge for issue prevention.
• Lead regional/site IT projects from planning to execution and closeout.

Skills

End user support

Network administration

AD administration

Security best practices

IT project coordination

Microsoft 365 administration

Tools

Microsoft 365

Azure

Intune

SharePoint

Ivanti

Veeam

Job description

New Castle, DE, United States of America

Croda is a FTSE 100 organization where wetruly believeour people are our difference and this, along with our values of Innovative, Responsible and Together, creates ‘our Purpose, Smart science to improve lives™’. With over 5,000 employees globally, we specialize in the research and development of innovative ingredients for the Life Science and Consumer Care markets.

We are focused on developing our inclusive culture through accountability,collaborationand innovation. By joining Croda, you will be part of a team who are using smart science to create a more sustainable future.

As we deliver our ambitious 2030 Growth Strategy,we’relooking for a Site IT Engineer to provide specialist technical support across assigned sites. This role supports local IT and OT environments, resolves complex infrastructure and end-user issues, and delivers site and regional technology projects while maintaining a high level of user service and satisfaction.

WhoWe’reLooking For:

• Experience providing technical IT support for endpoints, on-premises and cloud servers, and networks.
• Strong knowledge of network infrastructure, Active Directory administration, virtual machines, server operating system health monitoring and maintenance, and on-premises-to-cloud migration.
• Working knowledge of Microsoft Windows, Microsoft 365, Microsoft Azure, Microsoft Intune, SharePoint, Ivanti, and Veeam.
• Experience with firewall installation and troubleshooting, fiber connection mapping and maintenance, and third-party remote access administration.
• Understanding cybersecurity principles and best practices.
• Understanding of industrial IT/OT environments and ISA-95, with the ability to partner effectively with OT teams.
• Microsoft Fundamentals certification, such as Azure Fundamentals or Microsoft 365 Fundamentals, and ITIL v4 Foundation certification.
• Strong communication and customer-service skills, with the ability to support users ranging from factory operators to directors and executives.
• Ability to work independently and collaboratively in a multicultural, global environment.
• Ability to manage multiple priorities across varied network environments, support vendors on site, travel as required, and work outside standard hours when necessary.

WhatYou’llBe Doing:

• Provide first- and second-line technical expertise to site users and support IT Administrators and contractors across the assigned region.
• Diagnose and resolve complex issues involving PCs, laptops, servers, Microsoft Office, collaboration tools, security, networks, and related local IT systems in line with Group IT policies and standards.
• Keep stakeholders informed about the status, expectations, and outcomes of incidents, major issues, improvements, and project activity.
• Perform root cause analysis, document solutions, share knowledge with IT Administrators and global colleagues, and help prevent repeat issues and rework.
• Provide IT/OT administration support, including new projects, troubleshooting, system upgrades, and alignment with current technology standards.
• Support networks and regional systems used for process automation, payroll, time and attendance, local databases, safety incident registration, audits, ISO requirements, holiday registration, and complaints management.
• Identify and implement improvements to site IT systems and processes, contributing practical and innovative solutions for site management.
• Lead regional and site projects from planning through technical execution. Projects may include cloud servers and applications, phone systems, network upgrades, factory system upgrades, annual computing refreshes, and small local workflows or applications.
• Represent multiple sites and offices in meetings and calls, report findings, recommend solutions, and manage implementation from end to end.
• Make routine technical decisions within a complex IT network and influence users when IT policies and standards are not being followed.
• Escort vendors and provide technical and site support as needed.
• Support an area of operation serving up to 200 users while maintaining a responsive, customer-friendly approach.

Core Technologies & Software

• Microsoft Windows and Microsoft 365

What We Offer:

• Excellent Medical, Dental, and Vision coverage, availableimmediately.
• Generous PTO
• 401K Match
• Wellness Reimbursement
• Company paid and voluntary Life and AD&D Insurance
• Short- and long-termdisability
• Paid Holidays

Additional Information:

This is a site-based rolelocatedin New Castle, DE. The position requires flexibility to work outside standard hours when needed and travel away from home.

If yourequireany reasonable adjustments during the hiring process or experience any issues with our online application process, please email [e-mail].

Why Croda?

At Croda, we believe our people are our difference. We are people-led, driven by the desire to do good and deliver value, a unifying principle shaped by all the great people that have travelled through Croda since our beginning in 1925. We pride ourselves on bringing together diverse teams and talents from across the globe and, guided by our values of Responsible, Innovative, and Together, we are passionate about building an inclusive, collaborative, and diverse organisation with innovation and customer focus underpinning all that we do.

Croda recognizes employees as our strength and the diversity they bring to our workforce aredirectly linkedto our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate based on any protected attribute, including age, race,color, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.In accordance withapplicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans. This Organization Participates in E-Verify