Site IT Engineer

Croda; New Castle (DE); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401K Match

Paid time off

Parental Leave

Career development

Life and AD&D Insurance

Disability insurance

Paid Holidays

Wellness Reimbursement

Job summary

Croda is seeking a Site IT Engineer to develop and maintain IT/OT environments, deliver regional technology projects, and provide specialist support across multiple sites. You will troubleshoot endpoints, servers, and networks, while aligning with IT policies and standards.

The role is site-based in New Castle, DE, with travel as needed and occasional after-hours work. Strong collaboration in a global team is essential.

Qualifications

• Experience providing technical IT support for endpoints, on-premises and cloud servers, and networks.
• Understanding cybersecurity principles and best practices.
• Strong knowledge of network infrastructure and AD administration.
• Experience with firewall installation and troubleshooting and on‑premises‑to‑cloud migrations.
• Working knowledge of Windows, Microsoft 365, Azure, Intune, SharePoint, Ivanti, and Veeam.
• Willingness to travel and work outside standard hours when needed.

Responsibilities

• Provide first- and second-line technical expertise to site users and contractors.
• Diagnose and resolve complex issues involving PCs, laptops, servers, Microsoft Office, collaboration tools, security, networks, and related local IT systems.
• Keep stakeholders informed about incidents, major issues, improvements, and project activity.
• Perform root cause analysis, document solutions, and share knowledge with IT staff and global colleagues.
• Provide IT/OT administration support, including system upgrades and project alignment with standards.
• Support networks and regional systems used for payroll, time attendance, databases, audits, ISO requirements, and incident management.
• Identify and implement improvements to site IT systems and processes.
• Lead regional and site projects from planning through execution, including cloud servers, network upgrades, and local workflows.
• Represent multiple sites in meetings, report findings, and manage end-to-end implementation.
• Escort vendors and provide on-site support as needed.
• Support up to 200 users with a customer-focused approach.

Skills

IT support

Networks

Active Directory

Virtual machines

Windows 365

Azure

Intune

SharePoint

Ivanti

Veeam

Firewalls

Remote access

Cybersecurity

OT/IT awareness

Communication

Tools

Windows

Microsoft 365

Microsoft Azure

Microsoft Intune

SharePoint

Ivanti

Veeam

Job description

Croda is a FTSE 100 organization where we truly believe our people are our difference and this, along with our values of Innovative, Responsible and Together, creates ‘our Purpose, Smart science to improve lives™’. With over 5,000 employees globally, we specialize in the research and development of innovative ingredients for the Life Science and Consumer Care markets.

We are focused on developing our inclusive culture through accountability, collaboration and innovation. By joining Croda, you will be part of a team who are using smart science to create a more sustainable future.

As we deliver our ambitious 2030 Growth Strategy, we’re looking for a Site IT Engineer to provide specialist technical support across assigned sites. This role supports local IT and OT environments, resolves complex infrastructure and end-user issues, and delivers site and regional technology projects while maintaining a high level of user service and satisfaction.

Who We’re Looking For

• Experience providing technical IT support for endpoints, on-premises and cloud servers, and networks.
• Strong knowledge of network infrastructure, Active Directory administration, virtual machines, server operating system health monitoring and maintenance, and on-premises-to-cloud migration.
• Working knowledge of Microsoft Windows, Microsoft 365, Microsoft Azure, Microsoft Intune, SharePoint, Ivanti, and Veeam.
• Experience with firewall installation and troubleshooting, fiber connection mapping and maintenance, and third-party remote access administration.

Understanding cybersecurity principles and best practices.

• Understanding of industrial IT/OT environments and ISA-95, with the ability to partner effectively with OT teams.
• Microsoft Fundamentals certification, such as Azure Fundamentals or Microsoft 365 Fundamentals, and ITIL v4 Foundation certification.
• Strong communication and customer-service skills, with the ability to support users ranging from factory operators to directors and executives.
• Ability to work independently and collaboratively in a multicultural, global environment.
• Ability to manage multiple priorities across varied network environments, support vendors on site, travel as required, and work outside standard hours when necessary.

What You’ll Be Doing

• Provide first- and second-line technical expertise to site users and support IT Administrators and contractors across the assigned region.
• Diagnose and resolve complex issues involving PCs, laptops, servers, Microsoft Office, collaboration tools, security, networks, and related local IT systems in line with Group IT policies and standards.
• Keep stakeholders informed about the status, expectations, and outcomes of incidents, major issues, improvements, and project activity.
• Perform root cause analysis, document solutions, share knowledge with IT Administrators and global colleagues, and help prevent repeat issues and rework.
• Provide IT/OT administration support, including new projects, troubleshooting, system upgrades, and alignment with current technology standards.
• Support networks and regional systems used for process automation, payroll, time and attendance, local databases, safety incident registration, audits, ISO requirements, holiday registration, and complaints management.
• Identify and implement improvements to site IT systems and processes, contributing practical and innovative solutions for site management.
• Lead regional and site projects from planning through technical execution. Projects may include cloud servers and applications, phone systems, network upgrades, factory system upgrades, annual computing refreshes, and small local workflows or applications.
• Represent multiple sites and offices in meetings and calls, report findings, recommend solutions, and manage implementation from end to end.
• Make routine technical decisions within a complex IT network and influence users when IT policies and standards are not being followed.
• Escort vendors and provide technical and site support as needed.
• Support an area of operation serving up to 200 users while maintaining a responsive, customer-friendly approach.

Core Technologies & Software

• Veeam
• Microsoft Windows and Microsoft 365
• Microsoft Azure
• Microsoft Intune mobile device management
• Active Directory
• SharePoint
• Ivanti

What We Offer

The successful candidate will receive a competitive salary and benefits package including:

• Excellent Medical, Dental, and Vision coverage, available immediately.
• Generous PTO
• 401K Match
• Wellness Reimbursement
• Parental Leave
• Career Development
• Company paid and voluntary Life and AD&D Insurance
• Short- and long-term disability
• Paid Holidays

Additional Information

This is a site-based role located in New Castle, DE. The position requires flexibility to work outside standard hours when needed and travel away from home.

If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email [e-mail].

Why Croda?

At Croda, we believe our people are our difference. We are people-led, driven by the desire to do good and deliver value, a unifying principle shaped by all the great people that have travelled through Croda since our beginning in 1925. We pride ourselves on bringing together diverse teams and talents from across the globe and, guided by our values of Responsible, Innovative, and Together, we are passionate about building an inclusive, collaborative, and diverse organisation with innovation and customer focus underpinning all that we do.

Croda recognizes employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate based on any protected attribute, including age, race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans. This Organization Participates in E-Verify