Site Director

America Works of New York Inc; Milwaukee (WI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Generous PTO

401k with employer matching

Job summary

America Works of New York Inc. seeks a Site Director for its Milwaukee, WI on-site program. You will oversee daily operations of the W-2 workforce development site, ensuring high-quality service delivery and strong participant outcomes, reporting to the Regional Director.

The ideal candidate holds a bachelor’s degree, 3+ years in supervisory/director roles, and experience in workforce development. Proficiency in MS Office and Salesforce is required; Milwaukee residency or relocation is essential

Qualifications

• Bachelor’s degree minimum; graduate studies encouraged.
• Must be local to Milwaukee, WI OR willing to relocate immediately.
• 3+ years supervisory/director-level experience.
• Direct service experience in workforce development or related field preferred.
• Proficiency in Microsoft Office; familiarity with Salesforce, Teams and SharePoint.

Responsibilities

• Oversee day-to-day operations and infrastructure of the W-2 program site to ensure compliant, effective service delivery.
• Supervise and support facilities and program staff, including career coaches and front desk staff.
• Lead hiring, onboarding, training, performance management and professional development of staff.
• Ensure services are participant-centered and aligned with program goals and contract requirements.
• Manage building infrastructure, budgets, procurement, and vendor coordination.
• Provide regular updates and operational reports to the Regional Director.

Skills

Staff leadership

Communication

Staff supervision

Microsoft Office

Salesforce

Microsoft Teams

SharePoint

Relocation willingness

Education

Bachelor's degree

Tools

Salesforce

Microsoft Teams

Microsoft SharePoint

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Site Director

Compensation: To be determined

Location: Milwaukee, WI (On-Site Position)

The Site Director is responsible for overseeing the daily operations of the W-2 workforce development program site, ensuring high-quality service delivery that supports participant economic self-sufficiency, family stability, and long-term employment outcomes. With a strong understanding of W-2 program requirements, the Site Director provides leadership across operations, staffing, compliance, and community engagement while reporting directly to the Regional Director.

This role requires a participant-centered, outcomes-driven approach that integrates workforce readiness, job placement, supportive services, and retention strategies.

Duties and Responsibilities

Responsibilities include, but are not limited to, the following:

• Oversee day-to-day operations and infrastructure of the W-2 program site to ensure efficient, compliant, and effective service delivery.
• Supervise and support facilities and program staff, including career coaches, front desk staff, trainers, custodial staff, and external contractors.
• Lead hiring, onboarding, training, performance management, and professional development of staff to maintain a high-performing team.
• Ensure staff deliver high-quality, participant-centered services aligned with W-2 program goals and contractual requirements.
• Manage building infrastructure and office operations, including security, maintenance, space allocation, and vendor coordination.
• Monitor program budgets, purchasing, and procurement to ensure responsible use of grant and program funds.
• Conduct program analysis, forecasting, and performance monitoring to support continuous improvement and positive participant outcomes.
• Liaise with government funders, community partners, and stakeholders to support collaboration, compliance, and program success.
• Ensure adherence to all applicable policies, procedures, regulations, and reporting requirements.
• Provide regular updates and operational reports to the Regional Director regarding staffing, performance, challenges, and successes.
• Foster a positive, inclusive, and mission-driven work environment that supports innovation, accountability, and staff engagement.

Desired Qualifications

• Must have at minimum a bachelor's degree; graduate studies and degrees are encouraged.
• Must be local to Milwaukee, Wisconsin OR willing to relocate immediately.
• Supervisory and/or Director-level experience must be at least 3+ years.
• Direct service experience in workforce development, community-based services, social services, or a similar field is highly desirable.
• Existing connections to local (Milwaukee) government offices, agencies, or businesses is a plus.
• If the selected candidate does not have either direct service experience or existing connections to the Milwaukee area, they must be willing to develop that expertise immediately upon starting the position.
• Must be proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Must be proficient or able to become proficient with Salesforce, Microsoft Teams, and Microsoft SharePoint immediately.
• The final candidate must be able to demonstrate good judgement, excellent communication skills, professional demeanor, and the ability to lead one of the company's largest markets in the country.

Benefits

• Comprehensive medical, dental, and vision insurance
• Generous Paid Time Off (PTO) Package
• 401k with employer matching after 1 year of employment
• The opportunity to lead a great team through significant expansion, change the lives of underserved job seekers, and work towards an important mission of helping lift people out of poverty through employment.

Tags

Location

This position is currently accepting applications.