Patient Care Coordinator

Highbar Physical Therapy; Concord (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible work hours

Community volunteer opportunities

Job summary

Highbar Physical Therapy in Concord, MA is seeking a Patient Care Coordinator who plays a crucial role in ensuring excellent patient experiences and administrative efficiency. Responsibilities include managing schedules, greeting patients, and handling paperwork.

The ideal candidate has a high school diploma and 2-3 years of experience, with an associate degree preferred. The position offers a starting pay of $20/hour and a comprehensive benefits package, including medical, dental, and wellness programs.

Qualifications

• High school diploma or GED required.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or a related field preferred.

Responsibilities

• Retrieve daily messages and update schedules.
• Greet and direct patients, vendors, and visitors.
• Manage patient appointments and cancellations.

Skills

Customer service skills

Communication skills

Organizational skills

Education

High school diploma or GED

Associate degree in healthcare administration

Job description

Highbar Physical Therapy is Hiring!

Highbar is a prominent outpatient physical therapy practice located across New England.

Patient Care Coordinator

The Patient Care Coordinator (PCC) is a key member of the clinical team that ensures excellent patient experiences and administrative excellence.

What You’ll Do:

• Retrieve daily messages from the answering machine and update schedules accordingly.
• Greet and direct patients, vendors, and visitors.
• Ensure new patients complete paperwork, organize it, and add to the chart for their first appointment.
• Answer multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collect co‑payments from patients and document transactions with receipts.
• Manage patient appointments and cancellations, review therapist schedules, and fill openings through the medical records system.
• Assist therapists with faxing patient information to medical offices.
• Maintain knowledge of insurances and interpret benefit eligibility.
• Explain benefit details to patients including authorization requirements, copays, and deductibles.
• Initiate appropriate collection activity per company policies and procedures.
• Negotiate payment terms with customers to minimize collection agency involvement.
• Review essential reporting and dashboards to ensure all tasks are completed timely.

Qualifications:

• High school diploma or GED.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or a related field preferred.

Compensation Package:

• Starting at $20/hour, adjusted based on experience, skills, and role alignment.
• Comprehensive benefits package including medical, dental, vision, 401(k), voluntary disability and life insurance options, fitness & wellness program, paid holidays and PTO, flexible work hours, community volunteer opportunities, and more.

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.