Site Care Partner

ICON Strategic Solutions; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Various annual leave entitlements

Health insurance offerings

Competitive retirement planning

Global Employee Assistance Programme (

Job summary

ICON plc is a global leader in healthcare intelligence and clinical research. As a Site Care Partner, you will nurture relationships with clinical trial sites, enhance site engagement, and help advance innovative treatments.

You will contribute to trials by coordinating with site staff, ensuring protocol compliance, and driving engagement strategies. This role requires travel and strong collaboration with multiple teams to optimize site performance.

Qualifications

• Bachelor's degree in life sciences or related field.
• Experience in clinical research, site management, or related field preferred.
• Strong interpersonal and communication skills for diverse stakeholders.
• Excellent organizational and problem-solving skills with ability to manage multiple tasks.

Responsibilities

• Build and maintain relationships with clinical trial sites, including investigators and staff.
• Provide guidance on study protocols, procedures, and regulatory requirements to ensure compliance.
• Identify opportunities to improve site engagement and optimize site performance through feedback.
• Collaborate with internal teams to develop and implement site engagement strategies per study/site needs.
• Monitor site performance metrics and report engagement outcomes to study teams.

Skills

Interpersonal communication

Organizational skills

Problem solving

ICH-GCP knowledge

Education

Bachelor's degree in life sciences

Job description

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a Site Care Partner at ICON, you will foster relationships with clinical trial sites, enhancing site engagement, and contribute to the advancement of innovative treatments and therapies.

What You Will Do

You will contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively.

Key Responsibilities Include

• Building and maintaining strong relationships with key stakeholders at clinical trial sites, including principal investigators, site coordinators, and research staff.
• Providing support and guidance to site staff on study protocols, procedures, and regulatory requirements, ensuring compliance and successful study conduct.
• Identifying opportunities to improve site engagement and optimize site performance through regular communication and feedback mechanisms.
• Collaborating with internal teams to develop and implement site engagement strategies tailored to the specific needs of each study and site.
• Monitoring site performance metrics and providing regular updates to study teams on site engagement activities and outcomes.

Your Profile

You will bring relevant clinical research experience, along with the following qualifications and skills.

Required Qualifications And Experience

• Bachelor's degree in life sciences or a related field.
• Previous experience in clinical research, site management, or a related field preferred.
• Strong interpersonal and communication skills, with the ability to build rapport and establish effective working relationships with diverse stakeholders.
• Excellent organizational and problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Knowledge of ICH-GCP guidelines and regulatory requirements for clinical trials.
• Willingness to travel as required (approximately 60%)

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here